JOHN JOHN
Warsaw
Summary
I am a results-oriented and motivated graduate student at the University of Economics and Human Science. As an ambitious knowledge seeker and solid team player, I excel in building strong relationships with colleagues. An exemplary passion for self-improvement drives my articulate, energetic, and enthusiastic nature. Eager to adapt and learn new skills, I am committed to delivering excellence and achieving outstanding results in diverse, dynamic work environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tele Sales & Due Diligence Analyst
Simple Car Funding
2023.06 - Current
- Conducted outbound telesales calls to potential customers, successfully converting leads into sales.
- Identified key indicators such as credit scores, payment histories, and outstanding debts to evaluate financial stability.
- Utilized CRM software to track and manage sales leads, ensuring a streamlined sales process.
- Performed comprehensive due diligence on potential clients, assessing their financial stability and creditworthiness.
- Conducted risk assessments to identify potential issues and mitigate risks associated with car financing.
- Prepared detailed reports on sales performance, customer behavior, and market conditions for management review.
- Identified patterns and anomalies in bank transactions to ensure accuracy and detect potential red flags
Tech Support Specialist
Foundever
2022.07 - 2024.05
- Provided expert technical support to customers, resolving issues related to Oura Ring hardware and software.
- Diagnosed and troubleshot connectivity, data sync, and application performance issues.
- Analyzed user data to identify trends and provide actionable insights for enhancing user experience.
- Collaborated with the data science team to interpret health and wellness metrics for customer reports.
- Participated in beta testing for new product features, software updates, Identified and reported bugs, providing detailed feedback to the development team.
- Ensured high standards of customer satisfaction by adhering to best practices in customer service and technical support.
- Spearheaded initiatives to enhance the technical support experience, introducing new tools and methodologies
Customer Service Representative
MIC Tanzania PLC [TIGO]
2020.03 - 2021.08
- Handling clients call by assisting with their inquiries, analyzing their accounts and providing solution to their needs.
- Communicating with clients through email email, to do follow-up and updating their inquiries.
- Redirecting calls as needed and worked with supervisors to address any outstanding issues or concern.
- Provide customers with product and service information.
Education
Bachelor of Arts - Finance And Accounting
University of Economics And Human Science
Warsaw, Poland02.2024
High School Diploma -
Galanos High School
Tanzania05.2019
Skills
- Detail-Oriented
- Problem solving & Risk management
- Microsoft office proficiency
- Proficient in CRM system & sales tool
- Knowledgeable in Zendesk & NetSuite
- Knowledgeable in SAP ERP & FI (Ouickbook software)
- Highly organized & Efficient
- Data Entry
- Expert in Microsoft excel
Certification
- Certificate in Anti-Money Laundering
- Certificate in SAP ERP Financial
Languages
English
Native language
Polish
Elementary
A2
Timeline
Tele Sales & Due Diligence Analyst
Simple Car Funding
2023.06 - Current
Tech Support Specialist
Foundever
2022.07 - 2024.05
Customer Service Representative
MIC Tanzania PLC [TIGO]
2020.03 - 2021.08
Bachelor of Arts - Finance And Accounting
University of Economics And Human Science
High School Diploma -
Galanos High School
- Certificate in Anti-Money Laundering
- Certificate in SAP ERP Financial
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