JOHN JUSTINE
Warsaw
Summary
Highly motivated and detail-oriented professional with strong experience in customer service, telesales, and due diligence. Proficient in using CRM systems and conducting thorough financial assessments and risk assessments to support informed decision-making. Adept at problem-solving, improving sales processes, and ensuring exceptional customer satisfaction. With a solid background in finance and accounting, I am committed to delivering results and continuously enhancing my skills in fast-paced, evolving environments.
Overview
5
5
years of professional experience
Work History
Telesales & Due Dilligence
Simple Car Funding
06.2023 - Current
- Utilized CRM software to track and manage B2C and B2B sales leads, optimizing lead follow-up and ensuring a streamlined sales process.
- Leveraged Odessa software to efficiently manage loan applications and analyze customer bank statements for creditworthiness and financial verification.
- Analyzed customer credit reports and debt profiles to assess creditworthiness, supporting informed lending and risk management decisions.
- Leveraged advanced data analytics tools to identify patterns in financial transactions, uncovering potential fraud or misconduct concerns for further investigation.
IT Technical Support Specialist
Foundever
07.2022 - 08.2024
- Provided exceptional customer support by troubleshooting technical issues, resolving inquiries, and guiding users through complex processes.
- Leveraged Google IT Support skills to diagnose and resolve hardware, software, and networking problems, significantly improving response times.
- Utilize advanced software tools such as Darwin and Jira to efficiently diagnose customer issues and identify system bugs, ensuring prompt and accurate resolution of technical problems.
- Managed high volumes of support tickets on Zendesk while maintaining a high standard of service quality and customer retention.
Customer Service Representative
Vodacom Tanzania
03.2020 - 08.2021
- Handling clients call by assisting with their inquiries, analyzing their accounts and providing solution to their needs.
- Communicating with clients through email email, to do follow-up and updating their inquiries.
- Utilized SAP software to streamline customer service processes, enhancing operational efficiency and response time.
- Prioritized tasks and streamlined workflow to maintain adherence to daily SLA requirements.
Education
Bachelor of Arts - Finance And Accounting
University of Economics And Human Science
Warsaw, Poland04-2024
High School Diploma -
Galanos High School
Warsaw, Poland05-2019
Skills
- Anti-Money Laundering
- Proficient in CRM system & sales tool
- Knowledgeable in SAP ERP & FI
- Knowledgeable in SQL
- Expert in Microsoft excel
- Problem solving & Risk management
- Detail-Oriented
Languages
English
Native language
Polish
Elementary
A2
Timeline
Telesales & Due Dilligence
Simple Car Funding
06.2023 - Current
IT Technical Support Specialist
Foundever
07.2022 - 08.2024
Customer Service Representative
Vodacom Tanzania
03.2020 - 08.2021
Bachelor of Arts - Finance And Accounting
University of Economics And Human Science
High School Diploma -
Galanos High School
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