JOHN JOHN
Warsaw
Summary
Detail-oriented professional with experience in customer service, financial underwriting, and risk analysis. Skilled at working in fast-paced environments and handling a variety of tasks, from reviewing financial documents to troubleshooting technical issues. Able to make informed decisions by analyzing data and identifying potential risks. Known for collaborating well with teams, guiding others, and always striving to improve processes and results. Strong focus on accuracy, compliance, and delivering high-quality service to clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mentor
Foundever
07.2022 - Current
- Expertly used tools such as Darwin, Zendesk, and NetSuite to troubleshoot complex issues related to ring battery, connectivity, and order management—consistently handling high volumes of tickets with accuracy and empathy
- Collaborated with QA teams using Maestro to perform detailed quality reviews, driving consistency in customer interactions and aligning with brand voice and compliance standards.
- Led performance coaching and quality improvement initiatives for a team of customer service agents, resulting in a 20% increase in customer satisfaction scores and faster resolution times.
- Train and onboard new hires, providing coaching on tools, procedures, and customer interaction best practices.
- Handle escalated and complex cases with a focus on empathy, problem-solving, and long-term customer satisfaction.
Financial Underwriter
Simple Car Funding
06.2023 - 10.2024
- Conduct detailed financial assessments by analyzing bank statements and credit reports to determine customer eligibility for car lease financing.
- Utilize LexisNexis to perform thorough identity verification, credit and risk assessments, and flag suspicious transactions or inconsistencies.
- Review and process customer orders and refunds through SAP, ensuring accurate documentation and compliance with internal policies.
- Identify high-risk applicants and escalate cases with potential fraud or financial discrepancies for further investigation.
- Collaborate closely with sales and compliance teams to align underwriting decisions with company risk appetite and regulatory standards.
- Maintain accurate, up-to-date records of financial evaluations and decisions, supporting transparency and audit readiness.
Education
Bachelor of Arts - Finance And Accounting
University of Economics And Human Science
Warsaw10-2024
High School Diploma -
Galanos International School
Tanzania05-2019
Skills
- Anti-money Laundering
- Knowledgeable in SAP ERP & FI
- Expert in Microsoft office (Excel)
- Proficient in CRM system & sales tool
- Financial Analysis & Underwriting
- Analytical skill
- Detail oriented
- Technical Troubleshooting
- Problem solving & Risk management
- Proficient in LexisNexis
Certification
- Certificate of Anti-money Laundering and Risk Assessment
Languages
English
Bilingual or Proficient (C2)
Timeline
Financial Underwriter
Simple Car Funding
06.2023 - 10.2024
Mentor
Foundever
07.2022 - Current
Bachelor of Arts - Finance And Accounting
University of Economics And Human Science
High School Diploma -
Galanos International School
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