John Petrov

Work History

Program Manager

Shiji Poland

10.2018 - Current

Managed vendor relationships to ensure timely deliveries and adherence to contract terms for optimal results.
Led international project teams to successfully deliver complex initiatives within budgetary constraints.
Collaborated closely with key departments to align technical initiatives with overall business objectives.
Drove successful product launches by coordinating with stakeholders, managing schedules, and mitigating risks.
Over 300 properties converted to Shiji Enterprise Platform over the span of two years.
Delivered high-impact presentations to stakeholders demonstrating program value, progress updates, and strategic recommendations.
Increased team efficiency with effective resource allocation, task prioritization, and workload balancing strategies.
Improved cross-functional communication by establishing regular meetings and facilitating clear documentation.
Reduced technical debt through proactive identification and resolution of system bottlenecks and architectural issues.
Successfully managed multiple simultaneous projects while adhering to strict deadlines for optimal progress tracking.
Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.
Streamlined project delivery by implementing agile methodologies and optimizing team collaboration.
Achieved scalability in systems architecture by identifying growth areas and planning proactively for future expansion.
Performed risk management assessments on projects.
Championed process improvements, introducing streamlined workflows that increased productivity across teams.
Coordinated and planned operational meetings to reduce inter-departmental redundancy.
Defined and managed feedback loop, integrating customer complaints and suggestions into future programmatic changes.
Spearheaded adoption of cutting-edge technologies that enhanced product capabilities and user experience.
Ensured compliance with industry standards through rigorous audits, risk assessments, and corrective actions.
Designed educational curriculum to train new and existing staff on use of Shiji Enterprise Platform.
Oversaw Shiji Enterprise Platform system rollout and onboarding process for clients' employees.
Fostered a culture of continuous learning by providing ongoing training opportunities for team members seeking professional growth.
Wrote and updated numerous online and hard copy training manuals used within company and at remote offices.
Delivered training sessions for newly hired team leaders and management staff.
Provided consultancy to Implementation and Support departments, serving as primary liaison between them and Product department.
Planned and managed technical projects for clients.
Worked closely with other departments to better understand product features and develop appropriate training materials.
Nurtured strong client relationships by maintaining open lines of communication throughout program lifecycle stages.
Collaborated with stakeholders to transform client requirements into turnkey solutions.
Assessed business requirements to create focused solutions.
Recommended technology upgrades to improve client security.
Educated stakeholders on data protection tactics to reduce breaches.
Investigated system issues and implemented resolutions to reduce downtime.
Analyzed client business processes to propose optimal software applications for unique requirements.
Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
Assessed expected technical challenges and developed proactive solutions.
Analyzed project-related information and made recommendations based on discoveries.

Senior Product Specialist

Oracle Australia (prev. MICROS Fidelio Australia)

02.2014 - 10.2018

Assisted with demonstrations for Oracle Hospitality product suite to showcase functionality.
Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of given product line.
Assisted sales teams with technical expertise during presentations, leading to increased conversions from prospects to customers.
Developed comprehensive training materials, paving the way for smooth onboarding of new team members.
Secured valuable partnerships by representing the company at industry conferences, trade shows, and networking events.
Championed innovative solutions by staying informed on industry trends and emerging technologies.
Managed budgets for various projects while maintaining strict adherence to financial constraints, resulting in cost-efficient outcomes.
Mentored junior team members towards professional growth, fostering an environment conducive to knowledge sharing.
Boosted customer satisfaction rates through timely resolution of concerns and regular follow-ups on feedback received.
Collaborated with cross-functional teams to ensure seamless product launches and updates.
Enhanced product performance by identifying and addressing customer needs through thorough market research.
Trained and provided coaching to new hires.
Continually expanded knowledge of Oracle Hospitality product line.
Researched product's technical specifications and accurately communicated information.

Operations Manager

The Hotel Windsor

03.2011 - 02.2014

Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
Reduced operational costs by streamlining processes and optimizing resource allocation.
Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
Incorporated sustainable practices into daily operations, reducing environmental impact without sacrificing quality or service levels.
Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
Collaborated with HR department in recruiting top talent for various positions within the hotel''s operation team.
Increased employee retention rates through effective leadership techniques that fostered team cohesion.
Provided exceptional support during high-profile events by coordinating logistics and ensuring flawless execution.
Improved guest satisfaction by implementing efficient operational processes and enhancing staff training programs.
Oversaw financial management, including budgeting, forecasting, and cost control measures to maximize profitability.
Implemented innovative marketing strategies to increase occupancy rates and revenue generation.
Optimized inventory management systems to reduce waste while maintaining property standards.
Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement.
Maintained strict adherence to safety regulations, ensuring a secure environment for guests and employees alike.
Implemented successful strategies to increase customer satisfaction.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Established and upheld high standards, promoting great customer service and assistance to guests.
Solicited and reviewed guest feedback and promptly resolved complaints.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Oversaw day-to-day operations of 200-room hotel with staff of 130 employees.
Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Created and managed accurate occupancy forecasts and budgets.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Developed and implemented promotional strategies to increase occupancy.
Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.

Management Intern

Hilton Hotels Corporation

06.2010 - 02.2011

Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within hotel operations, applying learned concepts directly into relevant work situations.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Analyzed problems and worked with teams to develop solutions.
Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Collaborated with senior management on new initiatives to build confidence.
Prepared project presentations and reports to assist senior staff.

Management Intern

Kempinski Hotel Group

09.2004 - 01.2009

Gained exposure to various aspects of hotel operations management, including housekeeping, maintenance, supply chain, kitchen, F&B operations and rooms division operations.
Improved workflow efficiency with thorough analysis of current procedures and proposing necessary adjustments.
Participated in quality assurance initiatives, contributing towards a reduction in defects and increased customer satisfaction rates.
Enhanced team productivity by providing training and guidance to fellow interns.
Studied with senior staff to develop deep understanding of team processes and full operational activities.
Offered technical assistance to support front-line teams with daily operations and special projects.
Wrote and revised technical documentation for operational procedures.
Gathered and documented information about group processes and procedures.
Conducted service standards training for luxury hotel segment for multiple properties within the chain.

Summary

Overview

Work History

Program Manager

Senior Product Specialist

Operations Manager

Management Intern

Management Intern

Education

MBA - International Hospitality Management

Skills

Current Location

Personal Information

Languages

Timeline

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