Simbarashe John Muganiwah
Poznan, Poland
Summary
A collaborative and results-oriented leader committed to partnering with colleagues to foster an engaging and empowering work environment. Skilled in building and sustaining relationships with a diverse array of stakeholders in dynamic, fast-paced environments. A performance-driven project manager adept at aligning systems with business requirements, policies, and regulations to achieve outcomes that reflect sound business goals.
Overview
15
15
years of professional experience
Work History
Knowledge, Communications & Project Specialist
Credit Suisse
02.2022 - Current
- Simultaneously managing multiple projects, leading strategy development, project methodologies, risk assessment, and stakeholder management to ensure that projects are delivered within scope, on time, within budget, and aligned with business objectives.
- Creating solutions for essential business sectors, enhancing effective communication and teamwork among diverse and global teams of about 150 people, and guaranteeing that outcomes align with organization's objectives.
- Designing and managing appropriate and sustainable business processes and tools for Knowledge Management solutions architecture crucial for storing and managing governance materials to ensure consistency on global scale
Senior Customer Service Representative
Teleperformance
01.2021 - 01.2022
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, recommending on-premise and cloud based SaaS products, thoroughly explaining details
- Evaluating account and service histories to identify trends, using data to mitigate future issues
- Managed approximately 35 incoming calls and emails per day, established strong rapport with customers, fostering long-term relationships and repeat business.
Project Manager | Systems Analyst
Celsoft Corporation
02.2017 - 09.2019
- Oversaw and directed financial modeling team for projects in Zimbabwe, and led regional expansion into Zambia and Botswana, ensuring structured, prioritized, timely, and flexible approach.
- Effectively managed system budgets and budgeting processes for clients, trained, and coached project team leaders in Quantrix Data Navigation for budget preparation and apportionment for portfolio that expanded from 51 to 92 Local Authorities within eight months, thanks to revamped business development strategy
- Led Systems and Data Analysis, encompassing data architecture, data capture, database management and served as liaison between Software Development team and clients to deliver system requirements.
- Completed and submitted monthly, quarterly, and annual system and business analytics performance reports to aid in executive decision-making.
Operations Coordinator Contractor
Initiatives Of Change (IOFC)
06.2016 - 08.2017
- Oversaw smooth execution of conferences with over 500 attendees, ensuring high levels of coordination and progression.
- Designed, organized, and led development of training materials and sessions for Caux Peace and Leadership Program, catering to 150 participants as part of Faculty Team.
- Enhanced operational efficiency through process streamlining and best practice implementation, and decreased operational expenses by pinpointing improvement opportunities and executing cost-reduction strategies.
Business Development Project Manager
Mpangara Trees
01.2014 - 04.2016
- Developed business strategy and managed project budgets for nationwide tree-planting initiative, which successfully culminated in planting of over 30,000 fruit trees through collaborations with corporations and children's homes throughout Zimbabwe.
- Achieved 10% reduction in plantation and logistical operating costs through refined operational model and sales strategy, enhancing profit margin.
- Successfully developed and implemented training for over 100 caretakers and 800 students, equipping them with skills to cultivate trees and promote sustainability.
Logistics Coordinator
Edrue Global Logistics
02.2009 - 07.2013
- Forecasted and managed inventory valued at over $250,000, establishing effective policies and provisions to meet sales objectives and related metrics within designated timeframe.
- Successfully implemented Client Relationship Management strategies and meticulously resolved both unique and repetitive complaints, thus cultivating customer loyalty and improving operational efficiency.
- Preparation and documentation of inbound and outbound freight operations, as well as cargo movements, were conducted to facilitate tracking history and ensure accuracy of records.
Education
Master of Science - Agribusiness Economics & International Trade
Poznan University of Life Sciences
Poznan, Poland07.2021
Bachelor of Science - Business Management & Information Technology
Catholic University of Zimbabwe
Harare, Zimbabwe12.2018
Skills
- Project Management (JIRA, Confluence, Odyssey etc)
- Systems Analysis
- Financial Modeling, Forecasting and Budgeting
- MS Office (Word, Excel, Sharepoint, OneNote, Powerpoint, Teams, Outlook)
- Team-work & Conflict resolution
- Operations Planning and Management
- Decision-making & Flexibility
- Communications & Knowledge Management
- Negotiation Techniques
- BCS: Business Processes
Languages
ENGLISH
SHONA
References
References are available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Knowledge, Communications & Project Specialist
Credit Suisse
02.2022 - Current
Senior Customer Service Representative
Teleperformance
01.2021 - 01.2022
Project Manager | Systems Analyst
Celsoft Corporation
02.2017 - 09.2019
Operations Coordinator Contractor
Initiatives Of Change (IOFC)
06.2016 - 08.2017
Business Development Project Manager
Mpangara Trees
01.2014 - 04.2016
Logistics Coordinator
Edrue Global Logistics
02.2009 - 07.2013
Master of Science - Agribusiness Economics & International Trade
Poznan University of Life Sciences
Bachelor of Science - Business Management & Information Technology
Catholic University of Zimbabwe
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