Summary
Overview
Work History
Education
Skills
Zip
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Timeline
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Johnson Kisaka

POZNAN

Summary

Proven track record in achieving significant sales increases and contributing to overall business growth through strategic market analysis, effective negotiation, and exceptional customer service. Adept at leveraging product knowledge to upsell and cross-sell, ensuring client satisfaction and retention

Overview

7
7
years of professional experience

Work History

Account Executive

Liquid Intelligent Technologies
11.2020 - 11.2023
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered
  • Implemented innovative tactics for lead generation, increasing overall conversion rates substantially over time.

Customer Service Representative

RAHA LIMITED
11.2018 - 10.2020
  • Implemented a customer feedback program, resulting in a 20% increase in customer satisfaction scores and a 15% decrease in customer complaints
  • Collaborated with cross-functional teams to develop and implement new training materials, leading to a 30% improvement in first call resolution rate and reducing average call handling time by 10 seconds.

Business Consultant

Tigo Customer Care
01.2017 - 10.2018
  • Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion
  • Enhanced team productivity by providing guidance on effective time management and prioritization techniques
  • Collaborated with cross-functional teams to ensure seamless execution of complex projects while meeting all stakeholders' expectations
  • Crafted persuasive proposals that secured high-value projects from both new and existing clients.

Education

MBA - Business Management

WSB Merito University
Poland
09.2025

Associate of Applied Science - Human Resources Management

MWALIMU Nyerere Memorial Academy
TANZANIA
09.2019

Skills

  • Client Relationship Management
  • Negotiation and Closing
  • CRM Software Proficiency
  • Networking and Lead Generation
  • Product Knowledge and Training
  • Team Collaboration and Communication

Zip

71-351

City

Szczecin

Timeline

Account Executive

Liquid Intelligent Technologies
11.2020 - 11.2023

Customer Service Representative

RAHA LIMITED
11.2018 - 10.2020

Business Consultant

Tigo Customer Care
01.2017 - 10.2018

MBA - Business Management

WSB Merito University

Associate of Applied Science - Human Resources Management

MWALIMU Nyerere Memorial Academy

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Johnson Kisaka