Jolanta Golańska-Bochonko

• Coordinating of the ESKER's customers orders queue to make sure that no unnecessary backlog's left and Purchase orders are promptly transferred into SAP
• ESKER teaching performance ensuring quality of processed documents and TR (touchless rate) above
70% on the region, analyzing, educating and carrying-out corrective actions
• Prompt response to SF cases
• Point of contact for NER region (UK&IRE, Nordics)
• Providing training for a new hired and reminder sessions for other E-pop team members within the
validation rules, exceptions, tips & tricks UK&I region
• Buddy for a new hired
• Cooperation with Care & Premium CSRs, country SU, Sales, Marketing and other departments to make
sure customer's issue resolution and satisfaction
• E-pop metrics creation
• Involved in Sales Rep/Agent Ordering Project ("La Commande" / "Order Now") for pharmacies in WMR
region
• Bronze award for "Price mapping" project

• SAP expert user
• SME in rolling out new ERP systems to a team of 12 to ensure the team had the correct training and skill sets to perform daily functions
• Provided support for the management team and ensuring that compliance on all steps of revenue recognition were adhered to
• Responsible for daily reporting to management regarding revenue target volumes
• Continuously supporting the Business Analyst team by generating ideas how to improve processes within the department
• Efficiently processed orders to ensure on-time delivery to customer location
• Ensuring that all orders have a positive lead-time and appropriate order processing procedures are followed for rush orders
• Addressed all escalations made by our customers
• Prioritized CRM tickets depending on the urgency
• Creation and submitting purchase orders, dropship orders and transacting internal engineering orders
• Responsible for inventory cycle counts and tracking the unfounds
• Generated a positive attitude within the team and be an advocate for teamwork and inclusion.

• Inventory management of material into the correct locations
• Working alongside production to assist in customer configuration issues and escalating
• Liaising with internal departments in relation to allocation issues
• Validating configuration issues identified during the transactional process
• Managing the placement of customers sales orders worldwide to ensure completed shipments
• Communicating with global revenue operations regarding under/over configurations
• Reviewing local warehousing reports/web applications for accuracy pending customer shipment sales orders.