Jonasz Socha
Blonie
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
6
years of professional experience
Work History
Junior Coordinator and Monitoring Online Services
TVN Warner Bros Discovery Group
10.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Prepared agendas and took notes at meetings to archive proceedings.
IT Specialist
Nexio Management
07.2021 - 10.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
Data Center Technician
OVH Cloud
02.2019 - 07.2021
- Dressed and labeled cables for easy identification and traceability.
- Installed and managed structured cabling infrastructure.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Identified and reported problem devices and replaced defective parts.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Assisted with performing infrastructure readiness tests.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Monitored network hardware operations to evaluate proper configuration.
IT Support Specialist
MINDNOW Bartłomiej Zaczek
02.2017 - 05.2017
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
Education
No Degree - Information Technology
Technical College Nr. 24
Warsaw 06.2015
Skills
- PC Component Diagnostics
- Issue Troubleshooting
- Account Updating
- Computer System Maintenance
- Support End-Users
- TCP/IP
- Friendly and Patient
- Technical Support and Assistance
- Maintain Infrastructure
- Hardware Diagnostics
- Creative Solutions
- Complex Problem-Solving
- Install Software
- Troubleshoot Connectivity
- Tracking and Documentation
- Microsoft Windows and Office
Timeline
Junior Coordinator and Monitoring Online Services
TVN Warner Bros Discovery Group
10.2022 - Current
IT Specialist
Nexio Management
07.2021 - 10.2022
Data Center Technician
OVH Cloud
02.2019 - 07.2021
IT Support Specialist
MINDNOW Bartłomiej Zaczek
02.2017 - 05.2017
No Degree - Information Technology
Technical College Nr. 24
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