Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
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José Vuili

Krakow

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

3
3
years of professional experience

Work History

Microsoft Entra ID Account Management and Sync

LTI Mindtree
06.2024 - Current
  • Maximize client retention through attentive relationship management and proactive problem-solving efforts.
  • Assisting tech companies with issues related to Azure Cloud, most specifically Azure Key Vault, Account Management and Sync, SSPR, PIM and Managed Identities.

Senior Process Executive

Cognizant
08.2021 - 05.2024


  • Provided strategic and operational recommendations for improvement across departments.
  • Investigated basic issues and escalated more complicated concerns.
  • Contributed with Policy Innovation for a Better Content Moderation in the Biggest Video Platform in the World
  • Provided Training to New Joiners and Refreshment Session for Coworkers with Quality Below the Required Target
  • Working directly with Quality Analysts


Education

Bachelor of Science - Environmental Engineering

AGH University of Science And Technology
Krakow, Poland
04.2023

Skills

  • Java
  • Python
  • Google Sheets
  • SQL
  • Azure Key Vault
  • Azure B2C
  • Policy Development
  • Focus and Follow-Through
  • Good Team Player
  • Innovative and adaptable

Projects

Database Management using SQL

Consisting on data storage, creating tables (inserting data, data reading, filtering data,modifying data, deleting data).


Calculator creation in Java

Consisting of creating a calculator able to execute the basic mathematical operations like subtraction, addition, division and multiplication. The same calculator was also able calculate square roots and exponentiation, read the predecessor and the successor of a given number and also calculate the roots of a quadratic equation.


Languages

Native Languages

  • Portuguese

Others

  • English - C1
  • Polish - B2
  • Spanish - B1
  • French - A2


Timeline

Microsoft Entra ID Account Management and Sync

LTI Mindtree
06.2024 - Current

Senior Process Executive

Cognizant
08.2021 - 05.2024

Bachelor of Science - Environmental Engineering

AGH University of Science And Technology

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José Vuili