Challenge-driven young and motivated student with over 2-5 year of experience as a Portuguese representative, looking for opportunities to give contribute and elevate the growth of a meaningful project.
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Enthusiastic Senior Customer Service Representative with more than 2 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue, and resolving conflicts.
Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.
Knowledgeable and dedicated customer service professional with extensive experience in customer services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Microsoft Office
Microsoft Outlook (Excellent)
CRM software (Siebel, Salesforce, SuiteCRM)
AMDOCS
Organisational skills
Communication and interpersonal skills
Leadership Ability
A sense of responsibility and organization
Focus on team goals
Ability to self-criticize and self-esteem
Ability to work in a group
Ability to adapt in multicultural environments
Good communication skills
Customer support
Call control
Quality assurance
Complaint resolution
Call center experience