Summary
Overview
Work History
Education
Skills
Hobbiesandinterests
Personal Information
Dataprocessingclause
Timeline
Generic
Jose Chieva

Jose Chieva

Customer Service Representative
Warsaw,14

Summary

Challenge-driven young and motivated student with over 2-5 year of experience as a Portuguese representative, looking for opportunities to give contribute and elevate the growth of a meaningful project.

Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.

Enthusiastic Senior Customer Service Representative with more than 2 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue, and resolving conflicts.

Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.

Knowledgeable and dedicated customer service professional with extensive experience in customer services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Hand Packer

Gandalf
Warsaw, Mazovia
09.2021 - 12.2021
  • Packing cleaning materials, alcoholic drinks and furniture materials that the store receives, produces and sells
  • Minimized waste and reduced volume of packaging materials used to prepare shipments.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Reviewed orders by inspecting labeling, packaging, and contents.

Senior Customer Service Representative

Teleperformance
Warsaw, Mazovia
05.2022 - 10.2024
  • Answering calls and emails regarding payments machine (pos), performing the troubleshooting via the calls
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Bookstore Scan and Packing

Gandalf
Lodz, Łódź Voivodeship
08.2020 - 11.2020
  • Packing good such as books, toys, school materials and cosmetics

Education

High school -

Economic and legal sciences

Skills

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Microsoft Office

Microsoft Outlook (Excellent)

CRM software (Siebel, Salesforce, SuiteCRM)

AMDOCS

Organisational skills

Communication and interpersonal skills

Leadership Ability

A sense of responsibility and organization

Focus on team goals

Ability to self-criticize and self-esteem

Ability to work in a group

Ability to adapt in multicultural environments

Good communication skills

Customer support

Call control

Quality assurance

Complaint resolution

Call center experience

Hobbiesandinterests

  • Sports
  • Reading books

Personal Information

  • Date of Birth: 05/18/98
  • Gender: Male
  • Nationality: Angolan

Dataprocessingclause

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

Timeline

Senior Customer Service Representative

Teleperformance
05.2022 - 10.2024

Hand Packer

Gandalf
09.2021 - 12.2021

Bookstore Scan and Packing

Gandalf
08.2020 - 11.2020

High school -

Economic and legal sciences
Jose ChievaCustomer Service Representative