Jose Jaramillo
Poznan
Summary
I am an accomplished graduate from the University of Economics and Business in Poznan, holding a degree in Business Administration. My academic journey has been complemented by my role as an Operations Technical Support 1 at Lumen Technologies, where I refined my problem-solving, technical, and communication skills. Equipped with a strong educational foundation and practical expertise, I am eager to contribute my passion for Business Administration and operational proficiency to a dynamic and esteemed organization.
Overview
2
2
years of professional experience
Work History
Operations Technical Suport
Lumen Technologies
05.2023 - Current
- Troubleshoot technical issues in daily operations, identifying root causes and implementing solutions.
- Provide user support by offering guidance and resolving technical challenges.
- Respond to emergencies, ensuring minimal disruption to business operations.
Coffee
Barista
07.2021 - 04.2023
- Listened carefully to customer requests which improved sales
- Performed QA assessment of final product prior to delivery
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Handled OLTP systems, payment processing, cash change and issuing of receipt
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
Education
BBA - International Business And Management
University of Economics And Business
Poznan Poland07.2023
Skills
- Technical Troubleshooting
- Costumer service
- Technical Knowledge
- Customer Interaction
- Collaboration
- Adaptability
- Troubleshooting Methodology
Languages
Spanish
Native language
English
Upper intermediate
B2
Polish
Beginner
A1
Info of interest
- Valid student visa valid until (30-12-2023)
- Valid passport.
- IELTS certification.
Personal info
- Date of birth, (02/04/1999-24 years)
- Nationality,(Ecuadorian)
Timeline
Operations Technical Suport
Lumen Technologies
05.2023 - Current
Coffee
Barista
07.2021 - 04.2023
BBA - International Business And Management
University of Economics And Business
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