Microsoft Office (Word, Excel, PowerPoint, Sharedrive, Visio)
Joseph L. Burton
Military
APO,AE
Summary
I am looking for a full-time or part-time position with a company that can provide self-development and personal growth in the technology and business industry.Experienced Sargent and Infantryman offering 5+ years of experience with United States Army. Solid communication, planning and problem-solving abilities. Outstanding team collaboration, leadership and Technology skills. Caring Mentor bringing 8+ years of experience in related roles. Passionate about working with young individuals to support development of entrepreneurship abilities and help each develop to full potential. Friendly and personable professional willing to take on any challenge. Talented Support Technician bringing 12+ years of experience in technical equipment. Knowledgeable about operations and repairs. Enthusiastic about helping operations run smoothly by providing top-notch support.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
5
5
Military Experience
Work History
Infantry
Department of Defence-US Army
04.2016 - Current
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Performed as fire team member during situational training exercises and all infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Maintained 100% accountability of all assigned equipment worth more than $1billion.
- Trained in use of tear gas, passive ordnance and explosives.
- Led fire teams during battle drills and training exercises.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Led basic reconnaissance operations and reported enemy movements to commanding officers.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on weekly basis.
Mentor
Ambition
Lawndale, California
08.2014 - Current
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Provided special services such as alcohol and drug prevention programs and classes to teach students to handle conflicts without resorting to violence.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Planned and promoted career and employment-related programs and events such as career planning presentations, work experience programs and career workshops.
- Instructed individuals in career development techniques, such as job search and application strategies, resume writing and interview skills.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Audio Visual Technician
Kardia United Methodist Church
West Los Angeles, California
03.2006 - 04.2016
- I volunteer at Kardia by helping manage youth group's music and visual media for songs by producing lyrics for audience to see.
- I also help singer with vocals and and printing song sheets
- Traveled to Thailand for 30 day’s teaching and ministering to different schools and tribes teaching gospel and english, January 1, 2014 to January 30, 2014.
- Supplied 4 hours by helping pack 15,000 meals to end world hunger at Kardia UMC, June 22, 2013.
- Adhered to safety protocols while installing projectors, displays and speakers.
- Monitored and repaired audio, video, control systems and video conferencing equipment.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served customers in friendly, efficient manner following outlined steps of service.
- Led projects and analyzed data to identify opportunities for improvement.
- Maintained energy and enthusiasm in fast-paced environment.
- Created plans and communicated deadlines to ensure projects were completed on time.
Timeshare Sales Consultant
Timeshare Relief Solutions
Torrance, California
09.2015 - 12.2015
- I worked as an outbound agent who qualifies timeshare owners who are paying high maintenance fees, legally get out of their resorts.
- For those who do quality I schedule them an over the phone conference or and in person conference to meet/speak with an advisor who would look at the terms and conditions of the contracts of the owners.
- I talk to each owner and help provide the best keywords to help push their business to the front pages.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Cultivated mutually beneficial client relationships and maintained communication via phone and email.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
SEM Analyst
Aston Marketing Group
Torrance, California
09.2015 - 09.2015
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Helped clients develop website portals and social media pages to promote businesses.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages.
- Identified appropriate KPIs and reported key metrics from digital campaigns.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Created content strategies for digital media.
- Built, implemented and updated effective SEO strategies.
- Developed and maintained courteous and effective working relationships.
- Created plans and communicated deadlines to ensure projects were completed on time.
Rental Attendant
Perry’s At the Beach
Torrance, California
05.2015 - 08.2015
- I help assist customers who are ether out of town or locals in renting bikes, surf, Patel and boogie boards.
- I also help the cafe in making sure all the tables are clean, all condiments are filled and answer questions that customers may have.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Eliminated downtime and maximized revenue by providing top project quality control.
Photographer/Sales/Receptionist
Lifetouch Studio
08.2014 - 05.2015
- I was a photographer, Sales, and receptionist for the portrait studio I worked for.
- I was responsible for taking and editing photos that my co-workers and I take.
- I am also responsible to sell different packages to the customer, I also handled the front desk answer and returning calls.
- I also showed the customer there photos when they picked them up to ensure quality service.
- Adjusted, modified and networked photos using digital and computer manipulative applications.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Maintained productive professional relationships with models and modeling agencies.
- Tracked inventory of all photo lab products and equipment.
- Shot photographs in controlled lab, field and remote environments.
- Planned and prepared for all on-location and studio shoots.
- Fabricated camera mounts and cases to capture images and protect equipment.
- Selected and set up appropriate props, backdrops and lighting.
- Applied digital styling techniques to enhance photos.
- Performed advanced computer processing of images for assignments.
- Completed complex photo shoots involving large-scale performances at indoor and outdoor venues.
- Experimented with different lighting effects to deliver unique images utilized on websites, prints and promotional items.
- Delivered savings by negotiating special prices with equipment suppliers and venue representatives.
- Edited, toned, captioned and uploaded photographs for news publications.
- Consulted with supervisors to handle any unusual problems and alter existing equipment.
- Inspected proofs to verify quality of prints and need for adjusting and retouching.
- Handled cameras operating at several thousand frames per second.
- Photographed high-quality images for both print and internet distribution.
- Defined and recommended detailed solutions to capture images.
- Scheduled and booked locations for complex photo shoots, working collaboratively with clients, models and stylists.
- Directed guests to photo port location to view and purchase pictures.
- Archived photographs on computers and servers.
Usher
El Camino College
Torrance, California
02.2014 - 02.2015
- I assisted customers to there seats both ground floor and Upper Balcony.
- I made sure customers were safe during multiple production and shows.
- Content Creator, Teen Media Initiative, Hawthorn, California — September 2012—June 2013 I went to Vince Beach and filmed children who are preparing a play for their community about issues they see in their community and they are able to express how they feel through visual arts.
- I also helped market the production via Facebook and Twitter.
- Assisted patrons with seating by giving directions and lighting paths.
- Sold admission, processed payments and issued tickets.
- Reviewed tickets for authenticity and applicability to particular event.
- Directed ticket holders to seats and facility locations.
- Provided information about current and future events at facility.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used Microsoft Word and other software tools to create documents and other communications.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Received and processed stock into inventory management system.
- Drove operational improvements which resulted in savings and improved profit margins.
Mentor
Environmental Charter High School/ Middle School
Lawndale/Gardena, California
07.2012 - 08.2014
- Volunteered as a Per-Mentor for the incoming Freshman at ECHS and incoming 6, 7th, and 8th grade students at ECMS.
- Helped participate in activity, Trips, and getting the youth comfortable before school starts.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Assisted youth with daily activities, including homework assignments, sports and fitness, art and literacy.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Provided special services such as alcohol and drug prevention programs and classes to teach students to handle conflicts without resorting to violence.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings.
- Counseled students regarding educational issues such as course and program selection, class scheduling and registration and career planning.
- Planned and promoted career and employment-related programs and events such as career planning presentations, work experience programs and career workshops.
- Instructed individuals in career development techniques, such as job search and application strategies, resume writing and interview skills.
- Identified cases of domestic abuse or other family problems and encouraged students or parents to seek additional assistance from mental health professionals.
- Educated young people about strategies for driving discussions and promoting social changes.
Content Creator
Teen Media Initiative
Hawthorn, California
06.2011 - 06.2012
- Applied current editing and photography tools to tell great stories.
- Wrote content and uploaded it to [Client name]'s content management system.
- Strengthened content through proofreading and editing.
- Conducted extensive research to provide factual statistics for articles, blogs and landing pages.
- Employed site manager tools to publish content and maintain professional looking web pages.
- Develop original content through social listening and independent sources.
- Rewrote and reorganized site content to better position products and services.
- Utilized WordPress to upload content, images and pages.
- Designed fliers to promote events and company updates.
- Generated multiple daily new blog posts by monitoring industry news and cultivating sources.
- Collaborated with creative director and copywriting team in completing all phases of client projects from planning to on-time completion of quality deliverables.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Produced original, creative content for promotional advertisements and marketing materials.
- Reviewed and edited final copy for accuracy and oversaw all phases of production.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Presented clients with unique copy options based on overall marketing objectives.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Manchester, New Hampshire 09.2019 - Current
High School Diploma -
Environmental Charter High School
Lawndale, California 09.2009 - 06.2013
Skills
Infantry leadership
Cultural awareness
Good listening skills
Compassion
Conflict resolution
Teambuilding
Planning and Coordination
Computer skills
Verbal and written communication
Critical thinking
Reading comprehension
Teamwork
Leadership
First Aid/CPR
Troubleshooting
Good telephone etiquette
Behavior improvements
Social integration
Issue Analysis
Repair services
Microsoft Visio
Microsoft Outlook
Microsoft SharePoint
Microsoft Word
Microsoft Exchange
Microsoft Excel
Microsoft Project
Microsoft Publisher
Microsoft Office
Microsoft PowerPoint
Microsoft Windows
Apple ProPresenter
Apple iWork Keynote
Apple Human Interface Guidelines
Apple computer master
Customer Service
Written Communication
Computer proficiency
Business planning
Cultural development
Team Bonding
Staff training/development
Relationship building
Coaching and mentoring
Recruitment
Scheduling
Product development
Excellent work ethic
Organization and Time management
Photography
Photography skills
Food photography
Infantry security
Infantry fighting vehicles
Academic advisement
Activity Planning
Activity Planning
Skill Development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
IWorks (Pages, Numbers, Keynote)
Public Speaking
Leadership
Certification
Combat Life Saver (CLS)
Timeline
Combat Life Saver (CLS)
07-2020
Field Sanitation
07-2020
Bachelor of Science - Information Technology
Southern New Hampshire University
09.2019 - Current
Licensed Military Driver
01-2017
Infantry
Department of Defence-US Army
04.2016 - Current
SEM Analyst
Aston Marketing Group
09.2015 - 09.2015
Timeshare Sales Consultant
Timeshare Relief Solutions
09.2015 - 12.2015
Rental Attendant
Perry’s At the Beach
05.2015 - 08.2015
Mentor
Ambition
08.2014 - Current
Photographer/Sales/Receptionist
Lifetouch Studio
08.2014 - 05.2015
Usher
El Camino College
02.2014 - 02.2015
Mentor
Environmental Charter High School/ Middle School
07.2012 - 08.2014
Content Creator
Teen Media Initiative
06.2011 - 06.2012
High School Diploma -
Environmental Charter High School
09.2009 - 06.2013
Audio Visual Technician
Kardia United Methodist Church
03.2006 - 04.2016