Josue Dos Santos
Warsaw
Summary
Dedicated professional with a proven track record at Irmaos Jonasias, adept in customer service and machine operation. Excelled in team collaboration and critical thinking, significantly enhancing customer satisfaction and operational efficiency. Skilled in data entry and complaint handling, consistently contributed to achieving sales targets and improving workplace productivity.
Offering strong communication and organizational skills, eager to learn and develop in retail environment.
Overview
1
1
year of professional experience
Work History
Machine Operator
Hutchinson
03.2024 - 10.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Contributed to cost reduction efforts by minimizing waste, conserving resources, and identifying opportunities for improvement.
Customer Service Representative
Teleperformance Portugal
05.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisting portuguese speaking clients through calls and email communication.
Customer Service Representative
INTELCIA
10.2023 - 02.2024
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions to their needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Education
Bachelor of Science - Computer Science
Polsko-Japońska Akademia Technik Komputerowych
Warsaw, Poland05-2027
Skills
- Customer service
- Data entry
- Time management skills
- Computer Literacy
- Critical thinking
- Low-level programming
Languages
Portuguese
Native language
English
Advanced
C1
Timeline
Machine Operator
Hutchinson
03.2024 - 10.2024
Customer Service Representative
INTELCIA
10.2023 - 02.2024
Customer Service Representative
Teleperformance Portugal
05.2023 - 10.2023
Bachelor of Science - Computer Science
Polsko-Japońska Akademia Technik Komputerowych
Similar Profiles
Rhys MccarthyRhys Mccarthy
Construction Laborer at HutchinsonConstruction Laborer at Hutchinson
Mickaël JOLYMickaël JOLY
Coordinateur Technique – Chef de projet at HUTCHINSONCoordinateur Technique – Chef de projet at HUTCHINSON
Justin HopperJustin Hopper
Team Leader at HutchinsonTeam Leader at Hutchinson