Joyce Nifasha
Warsaw
Summary
- Results-driven Business Management professional with expertise in Accounting, Finance, HR, and Customer Service
- Skilled in managing financial records, payroll processing, and banking operations. Experienced in resolving customer concerns, optimizing administrative processes, and ensuring regulatory compliance.
- Passionate about financial analysis, human resources, and business automation.
Overview
6
6
years of professional experience
Work History
Freelancer
Self Employed Services
07.2024 - 12.2024
- Assisted businesses with HR-related administrative tasks, including document preparation and employee data management
- Provided customer service support via email and phone, ensuring quick resolution of inquiries
- Strengthened client relationships with consistent communication and timely project updates.
- Conducted comprehensive market research to inform and guide successful project outcomes for various clients.
- Managed social media ad campaigns, achieving higher conversion rates and engaging more effectively with target audiences.
HR Employee Experience Advisor Intern
Schneider Electric
03.2024 - 06.2024
- Managed administrative HR tasks, including employee records and data entry
- Handled customer queries via calls, emails, and chat, ensuring timely resolution
- Coordinated staff travel arrangements and logistics for business operations
Financial Accountant
KCB
02.2022 - 08.2022
- Managed daily cash flow operations, ensuring 100% compliance with financial regulations
- Processed payroll taxes and customer payments, reducing processing errors by 20%
- Handled accounts payable and receivable, ensuring timely settlement of invoices
- Generated financial reports to support decision-making and improve budgeting strategies
- Coordinated month-end closing processes, improving efficiency and accuracy
Customer Banking
ECOBANK
03.2020 - 12.2020
- Handled customer claims, resolving issues efficiently and improving customer satisfaction
- Processed account validations and transactions via mobile banking platforms
- Provided financial advisory support to clients, boosting retention rates
- Assisted in daily banking operations, including cash handling and transaction processing
Teaching French & English
Genrun International Child Development Center
03.2019 - 09.2019
- Taught language skills to children aged 3-6, fostering an engaging learning environment
Education
MBA - Business Management
Warsaw University of Business
Warsaw, Poland02.2025
BBA - Business Administration
Bohai University
Jinzhou, China 06.2021
Skills
- Financial Reporting
- Payroll Processing
- Accounts Payable Management
- Accounts Receivable Management
- Cash Flow Management
- Budgeting
- Microsoft 365
- SAP
- Oracle
- MySQL
- Microsoft Access
- HRIS Systems
- Payroll Management
- Employee Relations
- Customer Service
- Conflict Resolution
- Adaptability
- Teamwork
- Leadership
- Time Management
- Organizational Skills
Languages
French
Proficient
C2
English
Proficient
C2
Hobbies and Interests
- Reading & Researching
- Artificial Intelligence & Business Innovation
- Financial Management & Accounting Strategies
- Human Resource Management & Organizational Psychology
Professional Development
- Accounting & Finance Training
Completed training in Financial Reporting & Budgeting., Gained expertise in Payroll Processing & Tax Compliance., Studied Business Financial Analysis and Decision-Making.
- HR & Customer Service Training
Completed online courses in Human Resource Management and Employee Relations., Participated in customer service workshops to improve communication and problem-solving skills, Gained experience in HR policies, payroll management, and digital HR tools.
Timeline
Freelancer
Self Employed Services
07.2024 - 12.2024
HR Employee Experience Advisor Intern
Schneider Electric
03.2024 - 06.2024
Financial Accountant
KCB
02.2022 - 08.2022
Customer Banking
ECOBANK
03.2020 - 12.2020
Teaching French & English
Genrun International Child Development Center
03.2019 - 09.2019
MBA - Business Management
Warsaw University of Business
BBA - Business Administration
Bohai University
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