Joyceline Forsuh
Opole
Summary
Caring, friendly, organized and dependable customer service representative with over 3+ years in customer service with a passion of providing exceptional customer service, troubleshooting technical problems, satisfying customers and a team player with service focused mindset.
Overview
4
4
years of professional experience
Work History
Cargo Customer Service Specialist
Mr Tonye Rodrigue
01.2022 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Ms Assan Latifah
02.2021 - 08.2021
- Handled customer inquiries and suggestions, approximately 60-80 inbound calls per day courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Providing information on additional products and services to customers.
IT Personnel and Junior Customer Assistant
Mr Sanel
12.2019 - 11.2020
- Set up workstations with computers and necessary peripheral devices.
- Check computer hardware to ensure functionality.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Processing orders, forms, applications, and requests.
- Answer customer questions by phone, email, webchat, social media and in person,
Administrative Assistant
Ms Julie Brat Enongene
03.2018 - 08.2019
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Assisting the financial management team with credit control processes, budget planning, and expense analysis.
- Maintaining digital record of all financial transactions, documents, and supplier information.
- Compiling financial data to prepare monthly revenue reports and ensuring that client accounts are accurate and up to date.
Education
Associate of Science - Civil Aviation Management
Istanbul Aydin University
Istanbul TurkeyBachelor of Science - Business And Administrative Management
WSZIA
Opole-PolandSkills
- Excellent communication skills
- Multitasking
- SAP knowledge
- Negotiating skills
- Ability to work under pressure
- MS word, MS powerpoint, MS office, excel and social media knowledge
- Positive attitude
- Zendesk
Languages
English
Native language
French
Advanced
C1
Turkish
Intermediate
B1
Timeline
Cargo Customer Service Specialist
Mr Tonye Rodrigue
01.2022 - 07.2022
Customer Service Representative
Ms Assan Latifah
02.2021 - 08.2021
IT Personnel and Junior Customer Assistant
Mr Sanel
12.2019 - 11.2020
Administrative Assistant
Ms Julie Brat Enongene
03.2018 - 08.2019
Associate of Science - Civil Aviation Management
Istanbul Aydin University
Bachelor of Science - Business And Administrative Management
WSZIA
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