Joyleen Zvikomborero Mutimbidzir

• Assisted US and Canadian Merchants with checking and savings onboarding, business spending cards, and card inquiries.

• Educated customers on mobile app and online dashboard usage for managing accounts efficiently.

• Provided support with setting up direct deposits and handling loan inquiries for Merchants.

•Assisted with mobile check deposit and hardware financing

• Provided frontline support for US and Canada Merchants with submitting their documents for KYC•Risk Assessment• Verify and request accurate records of KYC activities, customer interactions, and compliance-related documentation.• Analytical Skills• Escalated red flags and potential risks to the escalation team to mitigate liability and prevent losses.•Assisted Merchants with chargebacks from customers ,assisted with submitting documents and advised on how to prevent losses .•Assisted Merchants with Account take overs and helping them regain access and escalated to internal teams for further investigation .

• Answered inbound calls to greet and assist customers with various needs and questions.
• Navigated multiple systems like regulator, salesforce and servine to identify source of issue.
• Processed refunds, exchange or returns of point of sales.
• Responded to telephone inquiries providing quality services to customers inquiring about their hardware, payments, subscriptions and payment processing
• Assisted with hardware troubleshooting for hardware that's not functioning properly and software compatibility issues.
• Followed up on customer inquiries not immediately resolved.
• Escalated customer inquiries if needed through slack and salesforce.
• Communicated with clients over phone, email and chat platforms.

• Served as the first point of contact for clients and visitors. My key responsibilities included:
• Greeting and directing Customers and handling order inquiries
• Managing the reception area.
• Assisting with various administrative tasks, including sending quotations for customer orders
• Provided basic information about the company's services and operations to inquirers.
• Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.

• As an experienced Accounting Assistant, I provide essential support to the Accounting Manager and contribute to the smooth operation of the finance department. My key responsibilities included:
• Preparing and managing invoices for outgoing orders using Excel to ensure accuracy and timely billing.
• Assisting in budget management, ensuring financial resources are allocated efficiently.
• Maintaining comprehensive accounting records and preparing bills and receipts.
• Tracking inventory levels and recorded adjustments for purchases.

• I provided key support to the HR department, helping to ensure efficient and effective operations. My responsibilities included:
• Maintaining and organizing employee records to ensure compliance and data accuracy.
• Supporting payroll processes and reviewed human resource paperwork for accuracy.