Socialising
Joy Ouna
Customer Service, Sales & Management
Lublin,Poland
Summary
An adaptable results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Detail-oriented team player with strong organisational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Customer Service Representave
Pan Africa Express Limited
04.2018 - 07.2018
- Handle Clients’ queries via phone, email, and physical walk-ins
- Ensure confidentiality of client data and careful handling of documents
- Sending sales report daily
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Office Administrator and Communications Person
Bizna Digital Services, ResponsibiliWes
01.2017 - 03.2018
- Managing phone calls and correspondence to emails..
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Team leader
True Black Limited
Nairobi , Kenya
03.2016 - 12.2016
- Managed member sales team activities to consistently meet a percentage of sales quotas.
- Answered customer questions about products and services and promoted key items.
- Built strong team by recruiting and developing top sales talent.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
Travel Consultant
Proactive Travels,
Nairobi , Kenya
07.2015 - 12.2015
- Air ticketing and hotel bookings.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Collaborated with colleagues to create and promote special travel packages.
- Updated and maintained customer databases to increase customer retention.
- Handled sensitive information with professionalism and discretion.
Agency Worker
Full Job Polska
Lublin , Poland
11.2021 - Current
- Worked under constant deadlines that required prioritizing tasks and flexible hours.
- Set up machinery according to specifications of new production runs.
- Restocked raw materials at stations along line.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Removed items of deficient quality from line to maintain standards.
Hospitality Specialist
Sunrise Beach Hotel
Kalamata, Greece
07.2021 - 09.2021
- Collaborated with various team members to meet guests' requests.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Sought and analyzed customer feedback to identify areas for improvement.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelors - Tourism & Hospitality - Business & Communication
Vincent Pol University
Lublin, Poland 10.2019 - 7 2022
ABE UK - Travel And Tourism Management
Zetech University
01.2015 - 12.2016
High School -
St George`s Girls Secondary School, Kenya
01.2010 - 11 2013
Certificate Of Primary Education -
Vickmery Junior Academy
Skills
Strong interpersonal and communication on skills
Interests
Fun outdoor activities
Fashion
TRUTH STATEMENT
I declare that all the information provided above is accurate, reliable and complete to the best of my knowledge and beliefs
Consent to Process My Information
I hereby give consent for my personal data to be processed for the purpose of conducting recruitment for the position for which I am applying.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Agency Worker
Full Job Polska
11.2021 - Current
Hospitality Specialist
Sunrise Beach Hotel
07.2021 - 09.2021
Bachelors - Tourism & Hospitality - Business & Communication
Vincent Pol University
10.2019 - 7 2022
Customer Service Representave
Pan Africa Express Limited
04.2018 - 07.2018
Office Administrator and Communications Person
Bizna Digital Services, ResponsibiliWes
01.2017 - 03.2018
Sales Team leader
True Black Limited
03.2016 - 12.2016
Travel Consultant
Proactive Travels,
07.2015 - 12.2015
ABE UK - Travel And Tourism Management
Zetech University
01.2015 - 12.2016
High School -
St George`s Girls Secondary School, Kenya
01.2010 - 11 2013
Certificate Of Primary Education -
Vickmery Junior Academy
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