Summary
Work History
Education
Skills
Languages
Consent
References
Timeline
Generic

J'Rel Jones

Warsaw

Summary

A goal-driven and hardworking Electrical engineering student with a solid background in C++, Linux, C#, and fundamental Python skills, I am enthusiastic about transitioning into a junior engineering role. I am a resourceful team player with experience in common software and media platforms. My career journey as a customer rep has equipped me with a unique blend of technical expertise and strong communication skills, making me well-suited to delivering efficient solutions and enhancing my ability to multitask, prioritize, and control time effectively.

Work History

Tech Support Customer Service Specialist

Foundever
08.2023 - Current
  • Provided exceptional customer support, addressing inquiries, and resolving issues via live chat
  • Collaborated with cross-functional teams to troubleshoot technical problems and ensure timely issue resolution
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally
  • Maintained accurate records of customer interactions and solutions using CRM systems
  • Identified trends in customer feedback, contributing to product and service improvements

Education

Bachelors of - Electrical Engineering

Warsaw University of Technology (Politechnika Warszawska)
03.2025

Skills

  • Problem-solving
  • Analytical and Critical Thinking
  • Flexibility
  • Planning and Coordination
  • C: I have a solid foundation in C, which enables me to understand and manipulate complex codebases effectively
  • Linux: My experience with Linux systems equips me with the knowledge necessary for troubleshooting, configuration, and ensuring seamless application functionality in Linux environments

Languages

English
Native language
Polish
Beginner
A1
Spanish
Beginner
A1

Consent

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text F Journal of &laws 2015, item 2105 as amended.

References

Available upon request

Timeline

Tech Support Customer Service Specialist

Foundever
08.2023 - Current

Bachelors of - Electrical Engineering

Warsaw University of Technology (Politechnika Warszawska)
J'Rel Jones