J'Rel Jones

Warsaw

Summary

A goal-driven and hardworking Electrical engineering student with a solid background in C++, Linux, C#, fundamental Python skills and renewable energy knowledge. I am enthusiastic about transitioning into a junior engineering role. I am a resourceful team player with experience in common software and media platforms. My career journey as a customer rep has equipped me with a unique blend of technical expertise and strong communication skills, making me well-suited to delivering efficient solutions and enhancing my ability to multitask, prioritize, and control time effectively.

Overview

year of professional experience

Work History

HR Digital Services Intern

Schneider Electric

08.2024 - Current

Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Daily use of ICIMS, SNOW, Talent Link, Sailpoint, Jira, Confluence.
Contributed to positive work environment by actively participating in team-building activities.

Tech Support Customer Service Specialist

Foundever

08.2023 - Current

Provided exceptional customer support, addressing inquiries, and resolving issues via live chat
Collaborated with cross-functional teams to troubleshoot technical problems and ensure timely issue resolution
Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally
Maintained accurate records of customer interactions and solutions using CRM systems
Identified trends in customer feedback, contributing to product and service improvements

Education

Bachelors of - Electrical Engineering

Warsaw University of Technology (Politechnika Warszawska)

03.2025

Skills

Problem-solving
Analytical and Critical Thinking
Flexibility
Planning and Coordination
Team collaboration
Presentation Specialist
Fast learner

Multitasking and organization
Attention to detail
Outstanding communication skill
C: I have a solid foundation in C, which enables me to understand and manipulate complex codebases effectively
Linux: My experience with Linux systems equips me with the knowledge necessary for troubleshooting, configuration, and ensuring seamless application functionality in Linux environments
Strong knowledge of energy conservation and renewable energy resources with several different courses portrayed

Languages

English

Native language

Polish

Beginner

Spanish

Beginner

Consent

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text F Journal of &laws 2015, item 2105 as amended.

References

Available upon request