Julia Bąk
Zabrze,24
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Scandic Hotel
06.2024 - 09.2024
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Front Desk Receptionist
Grand City Hotel
03.2024 - 06.2024
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Altus Palace Hotel
10.2023 - 03.2024
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Master of Arts - Tourism
Wroclaw University
Wroclaw, Poland06-2023
Bachelor of Arts - Tourism And Hospitality
Nicolaus Copernicus University
Torun, Poland07-2021
Skills
- Customer service (in Chinese, German and English language)
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Scheduling
- Oral and writing communication
- Initiative-taking
Certification
Deutsche Sprachdiplom (B1)
Languages
Polish
Native language
Chinese (Mandarin)
Intermediate
B1
German
Upper intermediate
B2
English
Upper intermediate
B2
Timeline
Front Desk Receptionist
Scandic Hotel
06.2024 - 09.2024
Front Desk Receptionist
Grand City Hotel
03.2024 - 06.2024
Front Desk Receptionist
Altus Palace Hotel
10.2023 - 03.2024
Master of Arts - Tourism
Wroclaw University
Bachelor of Arts - Tourism And Hospitality
Nicolaus Copernicus University
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