Julia Hope
Summary
A communicative and dynamic customer service specialist with experience in the luxury sales industry. I possess excellent interpersonal skills, the ability to build relationships with customers, and maintain the highest service standards. I am organized, stress-resistant, and open to working in an international environment.
Ready for new challenges, with a passion for travel and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Jewellery Shop "Yes"
02.2024 - Current
- Customer service and advising on the selection of jewelry, watches, and gemstones
- Presentation and sale of high-quality jewelry products
- Building relationships with customers and maintaining a high level of customer service
- Conducting sales transactions and operating the cash register system
- Taking care of product displays and the aesthetics of shop windows
Assistant
Pastry House
11.2021 - 02.2024
- Customer service
- Handling cash payments and operating the payment terminal
- Maintaining order in the workplace
Education
Philologist - Classic Philology
Uniwersytet Wrocławski
02-2025
High School Diploma -
II Liceum Ogólnokształcące Im. Emilii Plater
04.2021
Skills
- Interpersonal communication
- Handling stressful situations
- Ability to work in a team
- Time management
- Adaptable and flexible to the new cultures and surroundings
- Meticulous and devoted to the task assigned
Certification
Fly High Academy,
Become Cabin Crew
Languages
Polish
Native language
English
Upper intermediate
B2
Italian
Intermediate
B1
Timeline
Customer Service Assistant
Jewellery Shop "Yes"
02.2024 - Current
Assistant
Pastry House
11.2021 - 02.2024
High School Diploma -
II Liceum Ogólnokształcące Im. Emilii Plater
Philologist - Classic Philology
Uniwersytet Wrocławski
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