Julia Jakovleva

• Provided comprehensive administrative support, including travel arrangements, expense management, and procurement.

• Assisted with R&D-related projects in Europe and North America, handling tasks such as purchase orders, capital management, and presentation design.

• Proactively resolved challenges and introduced process improvements to enhance efficiency.

• Supported and executed modern digital tools like SharePoint, MS Teams, and MS Forms.

• Met SLAs and KPIs for the Central Business Support Team, ensuring adherence to company standards and values.

• Coordinated domestic and international travel logistics, including bookings and accommodations using SAP Concur.

• Prepared visa documentation and liaised with consulates and embassies.

• Audited corporate credit card transactions and ensured timely reimbursements.

• Resolved customer inquiries and complaints across various channels, ensuring a seamless experience.

• Delivered consistent, high-quality service while supporting backend CRM operations.

• Managed business trips, meeting schedules, and expense reporting for clients in Sweden, the UK, and the US.

• Coordinated with clients and internal teams to streamline administrative tasks.

• Supported customer travel needs, including ticket bookings, hotel reservations, and car rentals.

• Acted as a liaison between clients and internal departments to address travel-related issues.

• Greeted and seated guests, ensuring a warm and welcoming experience.

• Managed reservations and coordinated seating arrangements to optimize table turnover.

• Communicated effectively with staff to ensure smooth service and guest satisfaction.

• Assisted with special events, private parties, and large group reservations.

• Managed ticket reissuance for cancellations and delays in the Rebooking Team (RBC).

• Assisted passengers with reservations via direct contact, email, and phone.

• Handled travel agency inquiries through the Agency Support Desk.

• Worked with Artos (Amadeus) system for ticketing, reissues, and fare recalculations.

• Provided flight information and support for itinerary changes.