Julia Mroczkowska
Gdynia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Project Manager
Ewesa Brand, Customer Experience & Marketing Agency
03.2023 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Proven ability to learn quickly and adapt to new situations.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Worked with graphic designers and writers to establish theme and tone for content.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Handball Coach
Artur Siódmiak Academy
10.2021 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with other coaches to create and execute game plans.
- Monitored team practices to establish high level of performance.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Scheduled and organized team events, dinners and field trips to cultivate relationships and build rapport.
Handball Coach
SPR Wybrzeże Gdańsk
10.2021 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Collaborated with other coaches to create and execute game plans.
- Monitored team practices to establish high level of performance.
- Taught players how to run specific game plays in order to build cohesive, structured team.
Accommodation Manager IHF World Championship
Polish Handball Association
10.2022 - 02.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Cooperation between IHF, PHA and teams taking part in Championship.
- Preparing hotels to receive guests.
- Responding and solving current problems.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sports Coach
Kids&Sport
10.2021 - 10.2022
- Supervised practices and contests, prioritizing safety for participants.
- Recommended and ordered equipment, supplies and uniforms.
- Developed practice guidelines for injury prevention.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Monitored team practices to establish high level of performance.
Call Center Consultant
Call Center Inter Galactica
06.2020 - 10.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
Seller
Quiksilver
08.2019 - 06.2020
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Upsold additional services and products to maximize sales opportunities.
Education
Bachelor of Science - Sports Studies
Physical Education And Sports Academy
Gdańsk08.2021
Skills
- Testing
- Concrete Estimation
- Lean Manufacturing and Design
- Materials Take-Offs
- Project Estimation and Bidding
- Asset Management
- Sound Judgment
- Recruiting Processes
- Adult Education
- Business Correspondence
- Presentation Creation
- Pricing Analysis
Languages
Polish
Native language
English
Upper intermediate
B2
Russian
Beginner
A1
German
Beginner
A1
Timeline
Project Manager
Ewesa Brand, Customer Experience & Marketing Agency
03.2023 - Current
Accommodation Manager IHF World Championship
Polish Handball Association
10.2022 - 02.2023
Handball Coach
Artur Siódmiak Academy
10.2021 - 06.2023
Handball Coach
SPR Wybrzeże Gdańsk
10.2021 - 06.2023
Sports Coach
Kids&Sport
10.2021 - 10.2022
Call Center Consultant
Call Center Inter Galactica
06.2020 - 10.2021
Seller
Quiksilver
08.2019 - 06.2020
Bachelor of Science - Sports Studies
Physical Education And Sports Academy