Julia Piszczatowska
IT HELPDESK ADMINISTRATOR
Warsaw
Summary
A highly motivated and results-oriented individual with a diverse background in IT support, customer service, and human resources, based in Warsaw, Poland. Possesses a strong academic foundation in Human Resources Management and Speech Therapy and Audiology. Demonstrates exceptional communication, interpersonal, and problem-solving skills. Thrives in dynamic environments and is committed to continuous learning and professional development.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
IT Helpdesk Administrator
Detable Warsaw
6 2022 - 05.2024
- Provide comprehensive technical support to users in Warsaw area via phone, email, and in-person interactions
- Effectively diagnose and resolve wide range of IT issues related to operating systems, applications, network connectivity, and other IT tools
- Document and track support requests using ticketing system to ensure timely and efficient resolution
- Collaborate with IT team to implement new solutions and enhance overall IT infrastructure for Warsaw-based operations
- Key Achievements: Successfully resolved over 1,000 technical issues in timely and efficient manner
- Developed strong reputation for providing excellent customer service
- Contributed to implementation of several new IT solutions that improved efficiency of company.
HR Intern
Detable Warsaw
12.2023 - 02.2024
- Gained exposure to recruitment process, including sourcing candidates, conducting interviews, evaluating resumes, and employer branding initiatives
- Learned to utilize HR systems to manage candidate databases, process applications, and schedule recruitment meetings
- Developed understanding of onboarding process for new hires in Warsaw, including preparing employment paperwork and introducing them to company culture
- Gained proficiency in managing employee documentation, including creating and maintaining personnel files, employment contracts, and change of employment records
- Acquired experience in planning and coordinating employee-related activities in Warsaw, such as scheduling meetings and planning company events
- Collaborated effectively with other departments – such as finance, IT, and legal – to support HR-related projects impacting Warsaw operations
- Key Achievements: Successfully assisted in recruitment of several new employees
- Learned to use HR systems efficiently and effectively
- Gained valuable understanding of onboarding process
- Developed strong organizational and time management skills
- Demonstrated excellent communication and interpersonal skills.
Client Support Consultant
Axians
05.2021 - 06.2022
- Provided technical and functional support to customers in Warsaw area using company's products and services via phone and email
- Diagnosed and resolved customer-reported issues related to use of software, mobile apps, web platforms, and other products, focusing on needs of Warsaw-based customers
- Maintained positive customer relationships by providing professional and courteous communication, answering questions, resolving problems, and providing guidance on product and service usage for Warsaw customers
- Documented customer tickets and monitored their progress in ticketing system, ensuring timely resolution for Warsaw-based issues
- Collaborated with customer support team and other departments within the company to effectively resolve customer issues and implement new features and services for Warsaw operations
- Key Achievements: Consistently exceeded customer satisfaction targets
- Resolved high volume of customer issues efficiently and effectively
- Developed strong problem-solving and troubleshooting skills
- Demonstrated excellent communication and interpersonal skills
- Contributed to implementation of several new features and services that improved customer experience.
Education
Master of Science - Human Resources Management
SWPS University
10.2023 - 06.2025
Bachelor of Science (BS) - Speech Therapy and Audiology
Białystok Medical University
10.2019 - 05.2022
Skills
Professional Development
Google Digital Skills Certificate, Google in partnership with SGH Warsaw School of Economics, 05/2023, Comprehensive training program on digital marketing fundamentals and practical skills, Gained proficiency in essential digital marketing tools and techniques., Developed strategies for creating engaging online content., Learned how to effectively measure and optimize digital marketing campaigns.
Personal Information
Date of Birth: 12/18/98
Timeline
HR Intern
Detable Warsaw
12.2023 - 02.2024
Master of Science - Human Resources Management
SWPS University
10.2023 - 06.2025
Client Support Consultant
Axians
05.2021 - 06.2022
Bachelor of Science (BS) - Speech Therapy and Audiology
Białystok Medical University
10.2019 - 05.2022
IT Helpdesk Administrator
Detable Warsaw
6 2022 - 05.2024
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