Julia Grzeszczuk
Warsaw
Summary
Dynamic manager with a proven track record at Hennes & Mauritz, enhancing customer satisfaction and sales through expert staff management and problem-solving. Excelled in recruiting, training, and mentoring, significantly boosting team productivity. Skilled in work planning and organization, adept at making informed decisions to achieve company goals.
Overview
4
4
years of professional experience
Work History
Department Manager
Hennes & Mauritz
09.2024 - Current
- Improved customer satisfaction rates through attentive service and immediate issue resolution.
- Participated in recruitment by conducting job interviews and contributed to hiring employees.
- Created schedules, maintained accurate records of employee hours, leave requests and overtime approvals.
- Trained new hires, resulting in stronger staff development and increased productivity.
- Implemented company goals consistently, contributing to improved sales results.
Sales Advisor / Key Sales Advisor
Hennes & Mauritz
07.2021 - 08.2024
- Provided product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions.
- Training new employees and organizing meetings to upskill team members.
Education
Digital Marketing
Coventry University
Coventry, EnglandJournalism And Communication
SWPS University
Warsaw06-2026
Skills
- Customer service
- Staff management
- Team leadership
- Problem-solving
- Training and mentoring
- Work planning and organization
- Recruiting and hiring
- Time management
- Decision-making
Hobbies
- Travel
- Culture of English-speaking countries
- Writing
- Learning new languages
- Makeup
Languages
Polish
Native language
English
Advanced
C1
Spanish
Elementary
A2
Timeline
Department Manager
Hennes & Mauritz
09.2024 - Current
Sales Advisor / Key Sales Advisor
Hennes & Mauritz
07.2021 - 08.2024
Digital Marketing
Coventry University
Journalism And Communication
SWPS University
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