Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
3
3
Languages
24
24
years of post-secondary education
Work History
Manager - Strategic Partnerships
Metasport Arena
Barcelona (Remote)
03.2022 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Improved marketing to attract new customers and promote business.
Developed and maintained relationships with customers and suppliers through account development.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Maintained professional, organized, and safe environment for employees and patrons.
Cross-trained existing employees to maximize team agility and performance.
Business Develoment Manager Europe
IQONIQ
Monaco (Remote)
01.2021 - 12.2021
Stayed current on industry advancements, attending relevant workshops and training sessions as needed.
Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.
Maximized performance by monitoring daily activities and mentoring team members.
Improved marketing to attract new customers and promote business.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Managed senior-level personnel working in marketing and sales capacities.
Leveraged data and analytics to make informed decisions and drive business improvements.
Developed detailed plans based on broad guidance and direction.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Sales Manager
Decade Sports
Barcelona
08.2012 - 12.2020
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Prepared sales presentations for clients showing success and credibility of products.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Managed accounts to retain existing relationships and grow share of business.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Drove sales by developing multi-million dollar contract sales.
Sales Manager
Marcus Evans
Amsterdam, Miami, Barcelona
05.2005 - 08.2012
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Managed revenue models, process flows, operations support and customer engagement strategies.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Managed accounts to retain existing relationships and grow share of business.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Education
Associate of Arts - Business
Edison Community College
Fort Myers
12-2001
Bachelor of Arts - Business
Florida Gulf Coast University
Fort Myers
01.2001 - 12.2024
Skills
Team Leadership
Customer Engagement
Negotiation
Partnership Development
Revenue Generation
Decision-Making
Client Relationship Management
Self Motivation
Team Collaboration
Team building
Customer Relationship Management
Customer Relationship Management (CRM)
Accomplishments
Collaborated with team of 10 in the development of samsports.io.
Wakeboard, Football
Played football for 20 years and coached for 4 years