Summary
Overview
Work History
Education
Skills
Languages
Interests
Additional Information
Timeline
Generic

JULIO ANTONIO

Łódź

Summary

Multilingual accounting and customer service professional with 5+ years of experience in international companies. Proficient in SAP, Microsoft Office 365, and CRM systems. Fluent in Portuguese, English and Polish. Skilled in financial analysis, IT support, and customer relations. Adaptable, fast learner, and driven to deliver efficient solutions in dynamic environments.

Overview

5
5
years of professional experience

Work History

Accounting Analyst (Portuguese)

Conduent
09.2022 - 08.2024
  • Processed and booked supplier invoices and credit notes, ensuring accuracy and compliance with internal policies.
  • Resolved invoice discrepancies and collaborated with internal teams to ensure timely postings.
  • Worked closely with accounting management teams to align on reporting standards, month-end closings, and compliance controls.
  • Prepared internal controls documentation and supported audit processes.
  • Acted as the primary contact for invoice-related queries across departments and third-party vendors.
  • Trained and mentored new employees, ensuring consistent onboarding and task performance within the team.
  • Supported continuous improvement by identifying inefficiencies and proposing enhancements to the P2P workflow.
  • Utilized MS Office tools (Excel, Outlook, Word) daily and gained exposure to SAP systems.
  • Maintained documentation of accounting procedures, ensuring alignment with corporate and local regulations.

Map Reporting Specialist (Portuguese)

Cognizant
06.2021 - 08.2022
  • Reported data feed updates and address issues on Apple Maps
  • Managed real-time coverage of public transport disruptions worldwide
  • Maintained the accuracy of information in reports by updating the database regularly and ensuring data integrity.

IT Service Desk Analyst (Portuguese & English)

Fujitsu
09.2019 - 05.2021
  • Provided 1st line technical support to clients in Portugal, Brazil, UK, and South Africa.
  • Diagnosed software/hardware issues (Tills, scanners, printers, Cisco, etc.)
  • Escalated cases, coordinated technician visits, and ensured resolution.
  • Ordered, tracked, and confirmed setup of new equipment
  • Resolved internet connectivity issues and followed up with third-party support.
  • Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
  • Handled inbound support tickets from diverse markets.
  • Identified, classified, and resolved customer queries.
  • Delivered consistent service while collaborating with IT and operations teams.

Education

Bachelor of Science - Finance And Accounting

University of Łódź
Łódź
10-2024

Certificate - Polish Language For Foreigners

University of Łódź
Łódź, Poland
06-2018

High School Diploma -

High School of Accounting
Luanda, Angola
11-2014

Skills

  • SAP
  • Microsoft Office 365
  • Excel
  • CRM systems
  • IT support tools
  • Outlook Business
  • Customer service
  • Accounts analysis

Languages

Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Polish
Upper intermediate (B2)
Spanish
Upper intermediate (B2)

Interests

Politics, Music, Films, Team Collaboration, Agenda Planning

Additional Information

I hereby give consent for my personal data to be processed for the purposes of the recruitment process, in accordance with the Act of 10 May 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR). I also consent to the processing of my personal data for the purposes of future recruitment processes.

Timeline

Accounting Analyst (Portuguese)

Conduent
09.2022 - 08.2024

Map Reporting Specialist (Portuguese)

Cognizant
06.2021 - 08.2022

IT Service Desk Analyst (Portuguese & English)

Fujitsu
09.2019 - 05.2021

Bachelor of Science - Finance And Accounting

University of Łódź

Certificate - Polish Language For Foreigners

University of Łódź

High School Diploma -

High School of Accounting

Similar Profiles

CREATE PROFILE
JULIO ANTONIO