Hi, I’m
JULITA ZUZAK
Cracow
Summary
Experienced, Reliable, and Motivated
Leader with 20 Years in Customer Service
and Fleet Operations
Passionate about building strong customer
relationships and meeting operational goals
of departments manages. Expertise in
leading supply chain projects across EMEA
and successfully transferring customers
from multiple countries to a shared service
center in Kraków, Poland. Skilled in
managing global network teams, ensuring
consistent and top-notch customer service
solutions. Proven track record in delivering
best-in-class services and shaping
customer perception and satisfaction.
Currently a Customer Care Team Leader at
TE Connectivity, responsible for driving
excellence in services support across the
EMEA region.
Overview
13
years of professional experience
2
Languages
Work History
TE ConnectivityCracow
EMEA Customer Care Team Leader
08.2021 - Current
Job overview
- Defense
- Customer Service Team serving EMEA Customers, Managed the day-to-day operations of customer service offices, serving
- EMEA customers in the commercial and defense air market as well as the automotive market, ensuring fair distribution of workload and prioritizing tasks effectively
- Conducted regular performance reviews with the customer service team to ensure the achievement of individual, team, and regional goals
- Experienced with SAP, specifically the PR2 module
- Reviewed ongoing business practices and processes to identify areas for improvement and implement best practices
- Collaborated with both external and internal customers, including end- users, distributors, technical support, maintenance/planning/logistics, and sales
- Prepared reports on key customer service metrics and KPIs for the
- EME/US region
- Provided coaching, mentoring, and training to both existing and new team members across various functions
- Managed operations and people to achieve operational standards as well as rewards and recognition and corrective action plans
- Supported other functions to ensure optimal customer service delivery (sales, pricing, supply chain, ECE
- Played an active role in the administrative process of returns in accordance with the agreed quality process
- Assisted in credit management, working closely with the finance department to investigate and issue credit/debit notes when necessary
- Implemented and managed the escalation process matrix globally.
Linde Gas PolandCracow
Country Fleet Manager
09.2010 - 08.2021
Job overview
- Supervised and executed budgets for fleet maintenance and overhaul
- Negotiated commercial contracts with suppliers for fleet management
- Controlled overhaul and maintenance budgets, providing technical assistance and supervision
- Managed expenses for fleet and cryogenic tankers, as well as utility vehicles
- Oversaw the development of procedures for managing leased vehicles
- Collaborated with purchasing and legal departments to develop fleet tenders
- Worked closely with CFM companies to monitor financial and service installment costs
- Collaborated with the engineering department to purchase trailers necessary for liquid gases transportation, ensuring compliance with required specifications
- Provided strategic fleet analyses to drive decision-making
- Ensured proper technical condition of both internal and leased fleet through maintenance supervision
- Successfully sold vehicles following contract termination
- Managed fleet expenses and developed strategies to save costs on petrol use
- Collaborated with defensive driving trainers to conduct trainings and develop defensive driving training programs for car users
Education
2011
Jagiellonian University
Master from European Studies
Marketing and management
10
University of Economics
Postgraduate from transport
10.2009
Professional Business School
Small from business management
2001
1998
Bachelor
10.1995
Skills
- Customer Service Experience
- Extraordinary Customer Excellence
- Business Coaching
- Collaborative Problem Solving
- Organizational Skills Stress resilient
- Flexible Pro-active
- Time Management Microsoft Office
- Critical thinker Strong networker
- Margin Metrics Sales
- Target focus achiever
- Team Management
- Project Management
Timeline
EMEA Customer Care Team Leader
TE Connectivity
08.2021 - Current
Country Fleet Manager
Linde Gas Poland
09.2010 - 08.2021
Jagiellonian University
Master from European Studies
Marketing and management
University of Economics
Postgraduate from transport
Professional Business School
Small from business management
Bachelor
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