Justyna Biernat-Borkowska

•Validating application requests registered by customers

• Updating request items according to their status

• Registering application packaging requests in internal database

• Coordinating communication between packaging/UAT team and application requester during package preparation and technical tests

• Ensuring package delivery within timeline agreed in SLA

• Conducing User Acceptance Test (UAT)

• Coordinating communication between packager and requester/customer during & after User Acceptance Test

• Contacting deployment technicians and coordinating rollout to clients

• Securing resources required for change and collecting approvals by submitting change records compliant with Lead Time Policy

• Creating a change requests accordingly to the provided documentation

• Establishing communication/notification to implementers and stakeholders

• Examining Changes collectively to identify conflicts

• Enforcing standard methods and procedures from RFC through post implementation review

• Establishing regular meetings and communication schedules to evaluate proposed Changes and schedules

• Participating in CAB meetings to discuss release scope and/or roadblocks

• Controlling and coordinating implementation of approved changes

• Preparing post-implementation reports to Service Owners/Project Managers

• Updating bank data of supplier's (P2P) and customers (O2C) in the system
• Working with specific SAP and ERP's transactions such as MsDax, Iscala, Syteline, K2

• Reviewing vendor statements and comparing the information with the account system
• Coordinating external vendors payments with internal purchasing, receiving and others departments.

• Establishing communication with vendors & customers
• Monitoring process compliance with financial policies and procedures
• Preparing daily summarized reports

• Handling inbound calls as first escalation point from external and internal customers
• Responding for suppliers/customers questions by phone or by email according
to the customer specific information in SAP system using ServiceNow Enterprise Cloud Platform

• Helping suppliers/customers to navigate online resources

• Cooperating with other affiliate teams
• Ensuring CRC process documentation (SOP, Manuals, Instructions, etc.) to confirm data with customer and corporate standards

• Dealing with invoices/credit notes issued within EU countries (e.g. Spain, Portugal, Poland, Norway, Sweden, Germany, UK, etc.)

• Following all related processes as outlined in specific procedures
• Preparing daily summarized reports