Justyna Głuszczak

Maintain diaries for Principals, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriate - Proactively spot opportunities to add marginal internal meetings; interviews, staff meetings, etc. - Coordinate travel and accommodation, book cars, rail tickets, etc. - Prepare monthly timesheets for each assigned Principal - Prepare all expense reports - Maintain/update client contact database to ensure accuracy of information for firm use - Assist the Marketing Department with the coordination of customized mailings - Prepare letters, proposals and other documents using Oliver Wyman formatting styles - Provide coverage for Administrative Assistants when out of the office to ensure seamless support to Principals - Provide short-term coverage for Partners or Principals who may be in the midst of an Executive Assistant assignment transition or who are new to the Firm - Provide training and support to new Administrative Assistants - Participate in team meetings and projects with an eye to improving processes and the overall performance of the Executive Assistant team - Carry out any other tasks given by the Line Manager within the scope of the job to ensure effective delivery and development of the service

Work to support customers of our client - Make decisions according to defined Client Policies and Procedures - Familiarized and interested in culture of supported languages - french and american market (pop culture, history, slang, etc) - Respond to contacts from users within the agreed timelines and quality standards - Identify inefficiencies / improvement opportunities in processes and suggest solutions - Interface effectively with other internal and Client teams - Starting from 08.2022 - serving as POC Engagement to the team

Provide feedback to staff on their performance.- Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns- Assign work duties to staff- Assist staff with their job functions to ensure optimum service to guests- Monitor and maintain cleanliness, sanitation and organization of assigned work areas- Foster and promote a cooperative working climate

Register and assign rooms to hotel guests.- Establish customer payment methods and process payments.- Communicate guest rooms problems to housekeeping.- Complete work orders for maintenance repairs and submit to Engineering - Contact Engineering directly for urgent repairs.- Make and confirm reservations - French advanced- Spanish basic- Russian basic- Code and issue room keys.- Assist guests with their cultural and touristic explore of Warsaw - Organizing their leisure time during the stay.