Justyna Kowalska
Kozienice
Summary
In September 2020 I graduated from International Relations at the Jagiellonian University with a master's degree title. In September 2021 I graduated from Asian studies with Far East major at the Jagiellonian University with knowledge in Japanese and Korean languages. In January 2021 I have started working Order to Cash Department in Heineken Global Shared Services in Krakow. In July 2022 I started my language studies at the Kyungbok University in Seoul, South Korea.
Overview
5
5
years of professional experience
Work History
Collections & Disputes Specialist
Heineken Global Shared Services
01.2022 - 07.2022
- Monitoring and reporting AR balances,
- Performing pre-due and overdue collection activities
- Contacting the customers to obtain payment statuses
- Collaboration with Team Members in order to solve common and most complex tasks
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
Junior Collections & Disputes Specialist
Heineken Global Shared Services
03.2021 - 01.2022
- Performing pre-due and overdue collection activities Contacting customers to obtain payments Looking after proper document & information flow inside the company and to the customers
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Intern
Heineken Global Shared Services Sp.z.o
01.2021 - 03.2021
- Billing: Salesforce – uploading statistics, statistics calculation, editing and correcting statistics; HeiFlow – opening, editing and raising requests, Innovera Run for Indirect Rebates, SAP – report creation, cancellation of invoices, displaying and printing billing documents;
- Collection: SAP – Customer Line Items (FBL5N), checking customers’ accounts, contacting customers in regard of payments, checking daily agreement list; raising requests in HeiFlow regarding Customer Refunds.
Merchandiser – Commercial Representative
Johnson & Johnson
09.2019 - 11.2020
- Representing the company
- Implementation of agreed sales plans f
- Filling out reports controlling the condition of goods
Sales consultant
Super-Pharm
07.2018 - 06.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Małopolska Voivodeship Office
07.2017 - 08.2018
- At the Department for Foreigners: application management, document ordering, online data entry.
Education
Jagiellonian University
Kraków, PolandKorean Language course -
Kyungbok University
Seoul, South Korea01.2023
M.D. - Asian Studies
Jagiellonian University
Kraków, Poland09.2021
M.D. - International Relations
Jagiellonian University
09.2020
Skills
- Knowledge of Salesforce
- Knowledge of SAP
- Knowledge of HeiFlow
- Good knowledge of Microsoft Office (Word, Excel, Power Point, Outlook)
- Customer Service
- E-commerce
- CISCO
- Communication Skills
Languages
Polish
Native language
English
Proficient
C2
Korean
Upper intermediate
B2
Japanese
Intermediate
B1
German
Intermediate
B1
Timeline
Collections & Disputes Specialist
Heineken Global Shared Services
01.2022 - 07.2022
Junior Collections & Disputes Specialist
Heineken Global Shared Services
03.2021 - 01.2022
Intern
Heineken Global Shared Services Sp.z.o
01.2021 - 03.2021
Merchandiser – Commercial Representative
Johnson & Johnson
09.2019 - 11.2020
Sales consultant
Super-Pharm
07.2018 - 06.2020
Małopolska Voivodeship Office
07.2017 - 08.2018
Jagiellonian University
Korean Language course -
Kyungbok University
M.D. - Asian Studies
Jagiellonian University
M.D. - International Relations
Jagiellonian University
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