Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Languages
Timeline
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Justyna Miszczyk

Justyna Miszczyk

Warsaw, Poland

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Revenue Manager

VacationClub
07.2021 - Current
  • Reviewing historical records, current data and forecasting information to create and implement price strategy for 400 apartments in different locations in Poland
  • Monitoring and preparing analysis of competition on regular basis
  • Preparing income and occupancy forecasts for potential customers to acquire new apartments
  • Searching for new sales channels to reach larger number of potential customers
  • Preparing special offers and seasonal packages to increase sale and occupancy
  • Working with in-house design team to prepare visuals for content

Revenue Management Specialist

Zdrojowa Hotels
01.2017 - 06.2021
  • Supporting Revenue Manager in creating price strategy for 10 hotels in Poland (Baltic Sea and Giant Mountains)
  • Monitoring and preparing analysis of competition
  • Implementing and monitoring rates in each property
  • Preparing special offers and seasonal packages to increase sale and occupancy
  • Working with in-house design team to prepare visuals for content.
  • Managing availability for Partners to ensure satisfactory occupancy level and avoid overbooking.
  • Close cooperation with individual and group reservations and front office teams to provide Guests satisfaction

Sales Specialist Leisure - Cluster Warsaw

Radisson BLU Centrum & Radisson BLU Sobieski
01.2013 - 12.2016
  • Creating and implementing sales strategies to successfully meet company targets.
  • Meeting with existing Key Accounts and prospects to discuss business needs and maintain relationship.
  • Demonstrating product features (hotel site inspections) to finalize contracts.
  • Negotiating and preparing offers and contracts (FIT, Groups, tour series)
  • Cooperating with revenue manager,individual and group reservation and front office teams
  • Following up with customers after completed sales to assess satisfaction and resolve service concerns

Leisure and Marketing Specialist

Radisson Blu Centrum Hotel
01.2012 - 12.2012
  • Demonstrating product features (hotel site inspections) to show advantages of product and finalize contracts
  • Meeting with Key Accounts and prospects to discuss business needs and maintain relationship
  • Negotiating and preparing offers and contracts (FIT, Groups & tour series)
  • Cooperating with revenue manager, front office team and reservation departments
  • Taking care of loyalty program for bookers “Book&Collect”
  • Co-creating and implementing marketing strategy
  • Cooperating with advertising agencies to prepare visuals for content

Sales Coordinator

ORBIS S.A./ ACCOR Polska
09.2008 - 11.2011
  • Taking care of Key Accounts
  • Accomplishing of sales targets
  • Price negotiations
  • Preparing offers and contracts
  • Analyzing of customers' needs and realization of their expectations
  • Preparing reports and presentations
  • Keeping detailed records of sales and customer information in ASA, updating database regularly

Group Sales Coordinator

IHG - Intercontinental Hotel
10.2007 - 07.2008
  • Demonstrating product features (hotel site inspections) to show advantages of product and finalize contracts.
  • Meeting with Key Accounts and prospects to discuss business needs and maintain relationship.
  • Negotiating and preparing offers and contracts (Groups & tour series)
  • Cooperating with revenue manager, front office team and operations
  • Making group bookings in OPERA
  • Preparing competition analysis

Education

Master degree - Tourism Management

Academy of Physical Education
Cracow, Poland
06.2001

Tourist Traffic Service Technician - Hotel and Tourist Industry

First Business College
Warsaw, Poland
06.1998

Skills

  • Experienced in sales and professional customer service
  • Analytical skills
  • Budget forecasting
  • Microsoft Office
  • Client Needs Assessment
  • Time Management
  • Knowledge of systems: Yield Planet, Availpro, Hilton OnQ, KW Hotel, OPERA, ASA, SALESFORCE
  • Driving licence

Certification

April – June 2002 Certificate in Reception Skills CERT, Limerick, Ireland


Interests

Traveling around Poland and Europe, mountain hiking, strategic and logical board games, literature and theater

Languages

Polish
Native language
English
Advanced
C1
Spanish
Intermediate
B1
Russian
Intermediate
B1
German
Beginner
A1

Timeline

Revenue Manager

VacationClub
07.2021 - Current

Revenue Management Specialist

Zdrojowa Hotels
01.2017 - 06.2021

Sales Specialist Leisure - Cluster Warsaw

Radisson BLU Centrum & Radisson BLU Sobieski
01.2013 - 12.2016

Leisure and Marketing Specialist

Radisson Blu Centrum Hotel
01.2012 - 12.2012

Sales Coordinator

ORBIS S.A./ ACCOR Polska
09.2008 - 11.2011

Group Sales Coordinator

IHG - Intercontinental Hotel
10.2007 - 07.2008

Master degree - Tourism Management

Academy of Physical Education

Tourist Traffic Service Technician - Hotel and Tourist Industry

First Business College

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Justyna Miszczyk