Justyna Ochmańczyk

Core responsibilities:

• Owned, designed, and optimised the QC|QA framework across multiple major service lines of Revolut

• Led and motivated the QC|QA team (Structure: 3 Operations Managers, 15 TLs, total structure of 170 employees) on execution of quality management processes and procedures by providing oversight of the Quality framework

• Designed relevant quality metrics that identify improvement areas across the organisation

• Identified quality deficiencies in Revolut global activities and worked with key stakeholders to drive improvement (e.g. processes, new training material, QC|QA methods)

• Ensured that relevant policies, procedures and documentation are up-to-date and facilitated their implementation by coaching, mentoring & leading personnel

• Owned, designed and optimised Learning Programs for AML and Customer Support in Revolut (Structure: 1 Operations Manager, 5 TLs, total structure of 56 employees)

• Led the Customer Success function (Structure: 1 Operations Manager, 3 TLs, total structure of 35 employees) , managing the team that created and continuously improved the full suite of operational procedures used by front-line support analysts, ensuring alignment with quality and compliance standards.

• Influenced and guided the development of ad-hoc and periodic trainings to ensure services quality standards are met.

• Created, revised, and implemented Global AML Procedures & Standards for whole Financial Intelligence Unit namely: Investigations Procedures, Quality Assurance Procedures, AML Operations Procedures, Investment Markets;
• Drove key projects with greatest Regulatory focus i.e.: Investment Markets, Credit Cards
• Created COVID Crisis Procedures (save of up to 100 HC);
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Identified opportunities to improve business process flows and productivity.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organisation.

• Created, revised, and implemented of Global and Regional NAM AML Procedures & Standards
• Drove enhancements required to deliver a more holistic approach to Citi AML risk management (“more true Base Review” save of up to 18 HC)
• Continuous improvement of standards to enhance both quality of investigative product and operational productivity
• Cooperated with relevant functions in Citi AML community to identify improvements to AML operational standards and operational efficiencies in the AML transaction monitoring process
• Implemented data-driven strategies for continuous improvement of engagement services, leading to improved performance metrics.
• Ensured regional standardisation based on global directives

• Peoples’ Manager 20-30 direct employees
• Indirect Manager of up to 200 employees
• Reported unusual client activities which might relate to money laundering
• Generated workflow reports pertaining to analyst activity, scheduling and resource planning
• Developed and implemented improvement plans in cooperation with quality assurance personnel
• Provided operations expertise to internal work groups, teams, and committees focusing on improvement to current procedures aiming to create efficiencies
• Ensured support for the business in matters relating to Compliance. Provided evidence for Internal Audit
• Supported successful accomplishment of internal Risk Control, and Self-Assessment (RCSA) policies, as they apply to the department
• Line management for analysts, including performance management, coaching and supporting hiring and training
• Mitigated the effects of GCG contraction - maintaining proper business relations and keeping human resources retention;
• Led the Working Group awarding best investigation practices (EPIC Group)
• Provided lectures on financial crime, AML risk related subjects on University of Warsaw and Koźminski University

• Responsible for monitoring of monthly and quarterly closing process including reconcilement, variance analysis, as well as regulatory and external reporting where necessary
• Balance sheet and Income Statement analysis and control including reporting and monitoring of exposures
• Assurance key controls are in place across all aspects of the function to secure the integrity of financial reporting
• Conducted regular reviews of control systems, ensuring optimal performance and accuracy.
• Improved overall financial reporting quality through meticulous analysis of accounting records and transactions.
• Assessed the impact of new projects on existing controls, ensuring proper integration into current systems without compromising effectiveness.
• Built strong relationships with external auditors, cooperating fully during audit engagements to support transparency and trust.

• Verification of analyst’s reports
• Control and Authorization of Suspicious Activity Alerts (SAAs)
• Communication with country Compliance
• Team’s management – involvement in motivation, recruitment process and performance appraisal of team members
• Coordination of team’s performance improvement process in cooperation with Quality Assurance Department
• Providing group and on-job trainings for new employees
• Two recognition awards for coordination of process migration from Hungary and Turkey to Polish Hub in Warsaw

• Assessed retail customers and SME banking habits, tracking suspicious behaviour to detect money laundering and/or terrorist financing attempts
• Reported Suspicious Activity to Management and Country Compliance
• Was one of the most productive SAR reporter, received award for the best analyst of the quarter
• Provided cross trainings to different teams