Justyna Sygulska
Bydgoszcz
Summary
Experienced Information Technology Service Delivery Manager with a demonstrated history of working in the information technology and services industry, equipped to handle large-scale project delivery planning and execution. Committed to the highest quality of customer service and employee relations.
Overview
16
16
years of professional experience
2
2
Certificate
Work History
IT Senior Delivery Manager, Cybersecurity
Eviden Poland
08.2022 - Current
- Manages wide range of cybersecurity services for Paris2024 Olympic and Paralympic Games to protect Applications, Desktop, Cloud and Network perimeter.
- Launched new security products and services to ensure highest protection of Games.
- Developed streamlined onboarding process and user management process for project new joiners.
- Supports project deliverables for Cybersecurity various services and technologies including customer reviews and compliance audits.
- Collaborates with international and cross-functional teams (150+) to integrate cybersecurity best practices into business processes.
- Enhances organizational security posture through continuous monitoring, threat assessment, and incident response management.
- Acts as point of escalation for all issues experienced by customer and delivery teams.
- Performs regular risk management and vulnerability management activities such as identify potential risks, carry out risk assessment, monitor and report on treatment strategies, provides regular reporting on patch management program and overall operation status of patch compliance.
IT Senior Delivery Manager, IAM
Atos Global Delivery Center Poland
02.2020 - 07.2023
- Successfully completed carve-out project and migration of 15000 users in financial sector from on premises to cloud based solutions with focus on IAM services.
- Oversaw daily operations of IAM delivery team, ensuring timely completion of tasks and adherence to company policies.
- Monitored issues and bottlenecks in service delivery process proposing and executing improvements.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Collected and presented metrics about service performance and efficiency.
IT Project Manager
Atos Global Delivery Center Poland
05.2019 - 01.2020
- Developed detailed project plan, outlining clear objectives, timelines, and deliverables for SOC, CSIRT, TI services onboarding project
- Streamlined project delivery by implementing Agile methodologies to meet business objectives
- Implemented risk mitigation strategies to minimize potential issues impacting project deadlines and budgets.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Wrote, updated and maintained project documentation.
IT Service T&T Manager
Atos Global Delivery Center Poland
02.2015 - 04.2019
- Coordinated of transition, transformation and run set up of network services for international high-technology group operating in aviation to meet customer expectations as listed in SOW
- Collaborated with international and cross-functional teams (50+) in delivery of network services
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple project and operations tasks within established timeframes.
IT Process Manager
Atos Global Delivery Center Poland
01.2013 - 01.2015
- Managed incident, change, problem related workflows, tasks and resources such as incident, change and problem records, management tools, staff, vendors, and third-party services.
- Collaborated with international, cross-functional teams to identify root causes of incidents and problems, leading to targeted improvements in system stability.
- Evaluated impact of changes adjusting strategies as necessary.
- Conducted high level analysis of systemic and recurring issues.
- Conducted regular meetings with customers presenting incident, change, problem KPIs reports.
- Created and maintained process management documentation such as policies, procedures, guidelines, and checklists.
Help Desk Analyst
Alcatel-Lucent
10.2008 - 12.2012
- Provided remote support for geographically diverse users (5000+) experiencing issues with desktop ensuring timely resolutions.
- Created user accounts and assigned permissions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Used ticketing systems to manage and process support actions and requests.
Education
MBA -
WSB University
Bydgoszcz, Poland06.2023
Master of Science - Cosmetics Technology
Technical University
Radom, Poland06.2007
Skills
- Cybersecurity and network services delivery
- Customer focus
- IT Leadership
- Process Management
- Project Management
- Vulnerability Assessment and Risk Management
- Multitasking Abilities
- Problem-Solving
- Teamwork and Collaboration
- Effective Communication
Accomplishments
- Accolade Award (2017) - Recognition for managing highly demanding stakeholders and bringing clarity and creditability to the function.
- Center of Excellence Award (2014) - Process Management Talent Program as a recognition for outstanding performance, exceptional business maturity and solid working knowledge of ITIL which enables development towards Expert.
Certification
- ITIL v.4 Managing Professional Transition - Axelos- 2021
- CompTIA Security+ - Pearson- 2024
Timeline
IT Senior Delivery Manager, Cybersecurity
Eviden Poland
08.2022 - Current
IT Senior Delivery Manager, IAM
Atos Global Delivery Center Poland
02.2020 - 07.2023
IT Project Manager
Atos Global Delivery Center Poland
05.2019 - 01.2020
IT Service T&T Manager
Atos Global Delivery Center Poland
02.2015 - 04.2019
IT Process Manager
Atos Global Delivery Center Poland
01.2013 - 01.2015
Help Desk Analyst
Alcatel-Lucent
10.2008 - 12.2012
MBA -
WSB University
Master of Science - Cosmetics Technology
Technical University
Languages
English ( full professional efficiency) - C1, Polish (Native)
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