Justyna Kurp
Łódź
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
Work History
IT Help Desk Agent
Fujitsu Technology Solutions
04.2021 - 03.2024
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Collaborated with cross-functional teams to address complex system-wide issues.
- Contributed to the implementation of new systems and software upgrades, minimizing disruptions for users.
- Streamlined help desk processes for increased efficiency and faster response times.
Customer Sales Advisor
T-Mobile
11.2020 - 03.2021
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Participated in ongoing training initiatives to stay informed of industry trends and best practices for sales success.
- Contributed to a positive company image by consistently delivering professional, courteous service during all customer interactions.
- Conducted product demonstrations that showcased key features, generating interest among prospective buyers.
Banking Customer Service Representative
Mbank
09.2019 - 10.2020
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Education
High School Diploma -
XLVII High School in Łódź
Łódź, Poland08.2016
Skills
- Remote Support
- Ticket management
- Software Installation
- Network Connectivity
- System Administration
- Customer Service
- Desktop support
- User Training
Languages
Polish
Native language
English
Upper intermediate
B2
Italian
Intermediate
B1
Timeline
IT Help Desk Agent
Fujitsu Technology Solutions
04.2021 - 03.2024
Customer Sales Advisor
T-Mobile
11.2020 - 03.2021
Banking Customer Service Representative
Mbank
09.2019 - 10.2020
High School Diploma -
XLVII High School in Łódź
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