Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Justyna Kurp

Justyna Kurp

Łódź

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

5
5
years of professional experience

Work History

IT Help Desk Agent

Fujitsu Technology Solutions
04.2021 - 03.2024
  • Improved customer satisfaction by promptly addressing and resolving technical issues.
  • Collaborated with cross-functional teams to address complex system-wide issues.
  • Contributed to the implementation of new systems and software upgrades, minimizing disruptions for users.
  • Streamlined help desk processes for increased efficiency and faster response times.

Customer Sales Advisor

T-Mobile
11.2020 - 03.2021
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Participated in ongoing training initiatives to stay informed of industry trends and best practices for sales success.
  • Contributed to a positive company image by consistently delivering professional, courteous service during all customer interactions.
  • Conducted product demonstrations that showcased key features, generating interest among prospective buyers.

Banking Customer Service Representative

Mbank
09.2019 - 10.2020
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.

Education

High School Diploma -

XLVII High School in Łódź
Łódź, Poland
08.2016

Skills

  • Remote Support
  • Ticket management
  • Software Installation
  • Network Connectivity
  • System Administration
  • Customer Service
  • Desktop support
  • User Training

Languages

Polish
Native language
English
Upper intermediate
B2
Italian
Intermediate
B1

Timeline

IT Help Desk Agent

Fujitsu Technology Solutions
04.2021 - 03.2024

Customer Sales Advisor

T-Mobile
11.2020 - 03.2021

Banking Customer Service Representative

Mbank
09.2019 - 10.2020

High School Diploma -

XLVII High School in Łódź

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Justyna Kurp