Telma Alexandre
Warsaw
Summary
Dynamic Account Executive with expertise in client relationship management and account administration. Proven track record in invoice accuracy and payment reconciliation, leveraging ERP systems such as Oracle and SAP. Adept at resolving client issues efficiently and building strong relationships across departments to enhance customer satisfaction. Fluent in English and Portuguese, with a strong ability to communicate and collaborate with diverse, multilingual teams and clients.
Overview
2
2
years of professional experience
Work History
Account Executive - Receivables
TATA Consultancy and Services
2024.09 - Current
- Invoice Management and Billing: Responsible for generating and sending accurate invoices to clients, ensuring that all billing information is correct, and addressing any discrepancies or issues promptly.
- Payment Collection and Reconciliation: Monitor and track outstanding invoices, follow up with clients to ensure timely payment, and reconcile payments with accounts to ensure accuracy and resolve any discrepancies.
- Customer Service and Issue Resolution: Serve as a point of contact for clients regarding payment inquiries, disputes, or account issues, ensuring excellent customer service and maintaining positive client relationships
Customer Service Representative
XTB Poland
2024.08 - 2024.10
- Provided technical support for clients using XTB's trading platforms, resolving technical issues to minimize disruptions and maintain customer satisfaction.
- Assisted clients with account registration, verification, and troubleshooting, ensuring a seamless experience and compliance with company procedures.
- Collaborated with internal departments, such as sales and technical teams, to resolve complex client issues or requests related to trading, payments, or platform access.
Bookkeeper
Kombat Research and Consulting
2023.06 - 2023.11
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Education
MBA - Financial Accounting And Management
Akademia Nauk Stosowanych
Poland2026-02
Bachelor of Science - Accounting
Namibian University of Science And Technology
Namibia 2023-10
Skills
- Client relationship building
- Account management
- ERPs systems, Oracle, SAP and Pastel
- Knowledge of Microsoft products
Languages
English
Portuguese
Timeline
Account Executive - Receivables
TATA Consultancy and Services
2024.09 - Current
Customer Service Representative
XTB Poland
2024.08 - 2024.10
Bookkeeper
Kombat Research and Consulting
2023.06 - 2023.11
MBA - Financial Accounting And Management
Akademia Nauk Stosowanych
Bachelor of Science - Accounting
Namibian University of Science And Technology