Kacper Mazur
Białogard
Summary
Dynamic leader with a proven track record at Medgal, adept in enhancing export operations and customer satisfaction. Excelled in multitasking and problem-solving, significantly boosting efficiency and revenue. Skilled in communication and decision-making, leveraging bilingual capabilities to expand global markets. Demonstrates exceptional teamwork and a positive attitude, driving successful project outcomes.
Overview
12
12
years of professional experience
Work History
Head of Export Department
Medgal
09.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Speaking both English and French on a daily basis
- Working abroad (Europe, Middle East, Africa)
- taking care of social media
- analyzing finances of the company
- prioritizing orders and production
- Demonstrated strong organizational and time management skills while managing multiple projects.
Export Specialist
Pronar
03.2019 - 09.2019
- Ensured compliance with international trade regulations, mitigating risk of penalties and fines.
- Established effective risk management strategies to minimize potential disruptions in supply chain operations.
- Managed all aspects of export operations, ensuring timely delivery and customer satisfaction.
- Reduced shipment delays through meticulous documentation and proactive communication with carriers.
- Collaborated with sales teams to expand global client base and increase overall revenue.
- Obtained necessary import and export licenses and permits for shipments.
Customer Service Specialist
Vinted
03.2018 - 02.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Investigated and resolved accounting, service and delivery concerns.
Marchandiser
Sports Direct
03.2013 - 02.2018
- Inspected merchandise for quality and arranged proper display location on floor.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
Education
No Degree -
College Roi Baudouin
Brussels01-2014
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Excellent Communication
- Decision-Making
- Problem Resolution
- Verbal Communication
Accomplishments
- Achieved tender orders valued at 8m € by preparing offers, regulatory documents, supervising prices.
- Documented and resolved registration processes which led to sales in Saudi Arabia, Morocco, Vietnam, Jordan, Lebanon.
Languages
Polish, French
Native language
English
Advanced
C1
Timeline
Head of Export Department
Medgal
09.2019 - Current
Export Specialist
Pronar
03.2019 - 09.2019
Customer Service Specialist
Vinted
03.2018 - 02.2019
Marchandiser
Sports Direct
03.2013 - 02.2018
No Degree -
College Roi Baudouin
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