Kacper Możdżeń
Kraków
Summary
Dynamic manager with a robust background in IT, data analysis, and fleet and branch operations within the taxi and transport industry. Recognized for a relational leadership style that emphasizes team mentorship and fosters a positive workplace culture while maintaining a strong focus on performance metrics. Proven track record of launching and scaling branches across multiple cities, ensuring sustained profitability and operational success. Adept at swiftly adopting new technologies and leveraging them to drive impactful business outcomes, complemented by strengths in strategic thinking, analytical problem-solving, and process organization under high-pressure situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Unit Manager
ERES Partner sp. z o.o. sp. k.
05.2025 - Current
- Build and lead two new departments (Licensing and Contact Center) to support company growth.
- Obtain taxi licenses for the company in more than 40 Polish cities.
- Create sales scripts and training materials for new hires.
- Recruit and onboard teams, service, operational competencies.
- Develop marketing budgets and sales funnels for new acquisition channels.
- Implement company procedures, KPI framework, and a bonus system.
- Rebuild the CRM to reduce the lead handling stages from 11 to 6.
- Run market analyses, benchmarks, and internal/SEO audits.
Business Development Manager / Branch Manager
Hype Wheels Sp. Z O.o.
07.2024 - 05.2025
- Defined assumptions for a project developing an additional sales channel.
- Co-created an app supporting settlements and licensing—from requirements to rollout.
- Designed sales funnels, lead flow, and IVR.
- Launched the Kraków branch (office, service, vehicle transport).
- Grew the branch by increasing customer base b and acquisition channels.
- Built relationships with government offices and prepared recommendations following branch audits.
- Developed strategic partnerships to enhance market presence and expand client base.
- Analyzed market trends to identify new business opportunities and drive revenue growth.
Regional Manager / Branch Manager / Operations Specialist
Eternis Sp. Z O.o. Sp. K.
02.2021 - 06.2024
- Took over and scaled the Katowice branch, starting from 60 to over 350 customers, expanding across the Silesian region.
- Redesigned marketing and PR strategies.
- Supervised driver licensing and official verifications.
- Represented the company in meetings with business partners and the media.
- Managed the Kraków branch (recruitment, growth, negotiations, cooperation with authorities) - scaling from 34 to over 900 customers.
- Launched new branches from scratch (premises, contracts, equipment, licenses).
- Analyzed regional performance metrics to identify trends and opportunities for operational efficiency improvements.
- Mentored and trained team members, enhancing skills and promoting a culture of continuous improvement.
- Coordinated regional marketing campaigns, increasing brand awareness and customer engagement within targeted demographics.
- Supervised staff to optimize brand expansion initiatives and productivity.
Regional Manager - South Region
AR Group Sp. Z O.o.
02.2019 - 02.2021
- Established and developed the regional branch, from scratch to over 100 active customers.
- Managed personnel, recruitment, training, and data exchange.
- Built business relationships and negotiated contract terms.
- Oversaw fleet: service, assistance, claims, leasing, fuel cards.
- Handled budget, documentation, and contacts with authorities.
Fleet Manager
Kozioł Transport sp. z o.o.
06.2017 - 06.2019
- Managed fleet (service, leasing, GPS, fuel cards).
- Recruited and supervised drivers.
- Handled customer service and staff settlements.
- Managed fleet operations, ensuring optimal vehicle utilization and compliance with safety regulations.
Software Developer (C++, Python)
Ericsson sp. z o.o.
05.2015 - 11.2015
- Developed and maintained software for GSM/UMTS/LTE base stations.
- Delivered new features and resolved defects.
- Worked in Agile/Scrum with international teams (Poland, Sweden).
- Used Git for version control.
- Collaborated with cross-functional teams to design and implement software solutions aligning with business needs.
- Analyzed system performance issues and optimized application processes for enhanced efficiency.
Education
Bachelor of Science - Management - Business Analytics
WSB-National Louis University
Nowy Sącz, Poland01.2023
Bachelor of Science - Econometrics & Computer Science
Krakowska Akademia Im. A. Frycza Modrzewskiego
Kraków, Polska01.2017
Skills
- Project Management (PRINCE2 Foundation)
- Business & Data Analysis (Python, NumPy, Pandas, Tableau, Power BI, SQL)
- CRM design, procedures, KPIs, incentive/bonus systems
- MS Excel / Google Sheets (advanced)
- English (upper-intermediate; advanced reading of technical documentation)
- Staff training and development
- Operations management
- Cross-functional team coordination
- Business analysis
- Organizational development
- Key performance indicators
- Human resources management
- Teamwork and collaboration
- Problem-solving
- Time management
- Team leadership
- Active listening
- Decision-making
Certification
- Data Analyst in Python (ISA/2024/984)
- PRINCE2 Foundation (GR646021306KM)
SELECTED ACHIEVEMENTS
- Obtained taxi licenses for the company in 40+ Polish cities, enabling nationwide operations and faster market entry.
- Reduced CRM lead-handling stages from 11 to 6, simplifying processes and improving pipeline visibility.
- Launched new branches (including Kraków) from scratch - premises, contracts, equipment, audits, and local relationships - leading to steady growth in customer base and acquisition channels.
- Co-created an application for settlements and licensing - from requirements to rollout - improving back-office efficiency and compliance.
- Scaled the Silesian region by taking over and developing the Katowice branch, then expanding across the region with KPI-driven management.
Languages
English
Polish
Timeline
Business Unit Manager
ERES Partner sp. z o.o. sp. k.
05.2025 - Current
Business Development Manager / Branch Manager
Hype Wheels Sp. Z O.o.
07.2024 - 05.2025
Regional Manager / Branch Manager / Operations Specialist
Eternis Sp. Z O.o. Sp. K.
02.2021 - 06.2024
Regional Manager - South Region
AR Group Sp. Z O.o.
02.2019 - 02.2021
Fleet Manager
Kozioł Transport sp. z o.o.
06.2017 - 06.2019
Software Developer (C++, Python)
Ericsson sp. z o.o.
05.2015 - 11.2015
Bachelor of Science - Management - Business Analytics
WSB-National Louis University
Bachelor of Science - Econometrics & Computer Science
Krakowska Akademia Im. A. Frycza Modrzewskiego
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