KACPER SZYDŁOWSKI

Experienced Customer Service Representative with a robust skill set in effective oral and written communication, attentive listening, and analytical problem-solving. Elevates customer experiences through a service-focused approach, adeptly comprehending customer needs, and offering tailored solutions to cultivate loyalty. Enthusiastic about nurturing enduring customer satisfaction by consistently delivering high-quality service and unparalleled support. Proficient in the realm of customer service best practices and the array of associated options. A committed Customer Service professional with a solid grasp of service delivery and a proven track record of successful multitasking. Dedicated to fostering professional relationships that drive profitability and enhance business outcomes. Holds a bachelor's degree in Management from WSB Merito University in Poznan, specializing in Human Resource Management. Basic programming skills acquired through participation in Mate Academy bootcamp, where currently undergoing programming training. Experienced in utilizing platforms such as Jira, Slack, Smartico, Livechat, Helpdesk, among others, to efficiently manage customer service operations and enhance communication channels.