KACPER SZYDŁOWSKI
Customer Service Representative
Poznan,Wielkopolska
Summary
Dedicated and results-oriented professional with a strong background in customer service, seeking a role where I can leverage my exceptional communication and problem-solving skills to elevate customer experiences. Currently undergoing programming training, I aim to merge my technical proficiency with customer service expertise to drive innovation and deliver outstanding support.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Chat Representative
Dux Group
Remote
01.2023 - Current
- Promoted additional products or services when appropriate, contributing to company revenue growth.
- Worked closely with other departments as needed, ensuring proper collaboration for successful issue resolution.
- Adapted communication style according to individual customer preferences, creating a tailored support experience.
Customer Service Representative
Kaizen Rent S.A. Car Rental Company.
Poland
01.2020 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided callers with product and customer service information to foster brand loyalty.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Call Center Representative
ENEA Operator Sp. z o.o. Call Center.
Poland
01.2019 - 01.2022
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Customer Care Specialist
Amrest sp. z o.o
Poland
01.2016 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
Customer Care Advisor
Sheraton Hotels & Resorts
Poland
01.2013 - 01.2016
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree -
Mate Academy
Poland 10.2023 - Current
Bachelor Degree - Management
Wyższa Szkoła Bankowa W Poznaniu
Poland 10.2019 - 09.2023
Skills
Service standard compliance
Proficient in online chat and email support
Documentation and reporting
Exceptional time management abilities
Strong sense of responsibility and accountability
Proficiency in utilizing customer service platforms such as Jira and Slack
Programming skills acquired through Mate Academy bootcamp
Timeline
No Degree -
Mate Academy
10.2023 - Current
Customer Service Chat Representative
Dux Group
01.2023 - Current
Customer Service Representative
Kaizen Rent S.A. Car Rental Company.
01.2020 - 02.2023
Bachelor Degree - Management
Wyższa Szkoła Bankowa W Poznaniu
10.2019 - 09.2023
Call Center Representative
ENEA Operator Sp. z o.o. Call Center.
01.2019 - 01.2022
Customer Care Specialist
Amrest sp. z o.o
01.2016 - 01.2019
Customer Care Advisor
Sheraton Hotels & Resorts
01.2013 - 01.2016