KACPER SZYDŁOWSKI
Customer Service Representative
Poznan,Wielkopolska
Summary
Dedicated and results-oriented professional with a strong background in customer service, seeking a role where I can leverage my exceptional communication and problem-solving skills to elevate customer experiences. Currently undergoing programming training, I aim to merge my technical proficiency with customer service expertise to drive innovation and deliver outstanding support.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Chat Representative
Dux Group
01.2023 - Current
- Promoted additional products or services when appropriate, contributing to company revenue growth.
- Worked closely with other departments as needed, ensuring proper collaboration for successful issue resolution.
- Adapted communication style according to individual customer preferences, creating a tailored support experience.
Customer Service Representative
Kaizen Rent S.A. Car Rental Company.
01.2020 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided callers with product and customer service information to foster brand loyalty.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Call Center Representative
ENEA Operator Sp. z o.o. Call Center.
01.2019 - 01.2022
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Customer Care Specialist
Amrest sp. z o.o
01.2016 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
Customer Care Advisor
Sheraton Hotels & Resorts
01.2013 - 01.2016
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree -
Mate Academy
Poland 10.2023 - Current
Bachelor Degree - Management
Wyższa Szkoła Bankowa W Poznaniu
Poland 10.2019 - 09.2023
Skills
Service standard compliance
undefinedTimeline
No Degree -
Mate Academy
10.2023 - Current
Customer Service Chat Representative
Dux Group
01.2023 - Current
Customer Service Representative
Kaizen Rent S.A. Car Rental Company.
01.2020 - 02.2023
Bachelor Degree - Management
Wyższa Szkoła Bankowa W Poznaniu
10.2019 - 09.2023
Call Center Representative
ENEA Operator Sp. z o.o. Call Center.
01.2019 - 01.2022
Customer Care Specialist
Amrest sp. z o.o
01.2016 - 01.2019
Customer Care Advisor
Sheraton Hotels & Resorts
01.2013 - 01.2016
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