Kacper Szydłowski
Warsaw
Summary
Polish-native sales professional with 4+ years of customer-facing experience across outbound sales, financial services, automotive imports, and face-to-face retail. Proven results include consistently achieving 120% of sales target in the IQOS project, delivering 100% of the assigned monthly activation target at SRJ Innovations, and generating record-breaking sales results from cold leads at Driveflow. Skilled in cold calling, prospecting, lead qualification, needs discovery, solution-based selling, objection handling, negotiation, closing, customer activation, and disciplined CRM pipeline management. Comfortable owning the sales process from first outreach through conversion and onboarding, communicating clearly by phone, email, and LinkedIn, and performing in fast-paced, KPI-driven environments. Native Polish speaker with professional working proficiency in English (B2+/C1), a strong interest in fintech and business banking, and the ambition to build a long-term career in a high-performance sales culture at Revolut.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Independent Personal Trainer
Warsaw
01.2023 - Current
- Acquire and retain private clients, conduct consultations, and sell tailored coaching packages on a part-time basis.
- Create personalised training and nutrition plans, monitor progress, and maintain long-term client relationships.
- Manage scheduling, communication, service delivery, and client follow-up independently.
- Translate technical information into practical recommendations and motivate clients to take consistent action.
Sales Agent
SRJ Innovations, S.L.
Mijas, Málaga
05.2026 - 07.2026
- Conducted high-volume outbound sales calls to Polish-speaking prospects, qualified opportunities, and identified customer needs through structured discovery questions.
- Presented the offer in a clear and persuasive way, adapted the conversation to different customer profiles, and handled objections throughout the sales process.
- Owned follow-up from initial outreach through registration, account activation, and first deposit, maintaining consistent activity across the funnel.
- Maintained accurate CRM records, documented customer interactions, and prioritised opportunities according to conversion potential and next action.
- Achieved 100% of the assigned monthly activation target in a fast-paced, KPI-driven sales environment.
- Developed strong discipline in telephone prospecting, funnel progression, customer activation, and performance-based work.
Sales Specialist / Sales Manager – Automotive Imports
Driveflow
Warsaw
01.2026 - 04.2026
- Managed the complete sales process across both warm and cold leads, from first contact and needs analysis through proposal, negotiation, and signed agreement.
- Generated record-breaking sales results from cold leads by combining structured prospecting, persistent follow-up, strong objection handling, and clear value communication.
- Built and managed an active CRM pipeline, balanced new prospecting with deal progression, and maintained ownership of every next step.
- Advised customers on vehicle selection, sourced suitable offers through Copart and IAAI, and prepared transparent purchase, transport, and import cost calculations.
- Translated complex information into clear commercial recommendations, helping customers make high-value purchasing decisions with confidence.
- Negotiated terms, built long-term customer relationships, and drove opportunities toward closing in a high-consideration sales environment.
IQOS Brand Ambassador / Sales Representative
IQOS Retail Sales Project
Warsaw
01.2024 - 12.2024
- Proactively approached customers face to face, opened sales conversations, identified needs, and matched product benefits to individual customer priorities.
- Consistently achieved 120% of the assigned sales target through disciplined activity, persuasive product presentation, and effective closing.
- Conducted product demonstrations, answered detailed questions, handled objections, and converted customer interest into completed sales.
- Adapted communication style to different customer profiles while maintaining a professional, compliant, and high-quality customer experience.
- Maintained strong product knowledge and worked independently in a target-driven retail sales environment.
Receptionist / Personal Trainer
Benefit Systems S.A. – Zdrofit
Warsaw
01.2023 - 09.2023
- Provided front-desk customer service, built member relationships, and supported the daily operation of the fitness club.
- Sold memberships, services, and personal-training packages by identifying customer goals and presenting suitable solutions.
- Conducted consultations and individual training sessions and maintained regular contact with customers.
- Organised appointments and front-desk activity while balancing service quality with commercial objectives.
Customer Service & Sales Consultant
PZU
Warsaw
09.2020 - 01.2023
- Handled high-volume inbound customer conversations in a regulated financial-services environment, including policy enquiries, claims notifications, and complex service cases.
- Identified customer needs, recommended suitable insurance solutions, and supported cross-selling opportunities while meeting sales and quality standards.
- Explained complex products, procedures, and documentation in clear language and guided customers toward appropriate next steps.
- Managed sensitive and demanding conversations with composure, accuracy, and a strong focus on customer experience.
- Processed documentation and correspondence and cooperated with external institutions and public authorities where required.
- Developed strong telephone communication, written literacy, compliance awareness, accountability, and time-management skills.
Education
Certified Personal Trainer Course -
Krajowe Centrum Edukacyjne
12-2022
Skills
- Outbound prospecting
- Cold calling
- Lead sourcing
- Lead qualification
- Multi-touch follow-up
- Needs discovery
- Solution-based selling
- Objection handling
- Negotiation
- Closing
- Sales-cycle ownership
- CRM pipeline management
- Sales administration
- Customer onboarding
- Adoption support
- Relationship management
- Upselling
- Cross-selling
- Commercial opportunity identification
- Phone outreach
- Email outreach
- LinkedIn outreach
- KPI ownership
- Target attainment
- Prioritisation
- Time management
- Written communication
- Telephone articulation
- Fast learning
- Accountability
- Resilience
- Entrepreneurial problem-solving
Languages
Polish
English
Custom
Certified Personal Trainer Course, Krajowe Centrum Edukacyjne, 2022-10-01, 2022-12-01
Timeline
Sales Agent
SRJ Innovations, S.L.
05.2026 - 07.2026
Sales Specialist / Sales Manager – Automotive Imports
Driveflow
01.2026 - 04.2026
IQOS Brand Ambassador / Sales Representative
IQOS Retail Sales Project
01.2024 - 12.2024
Independent Personal Trainer
01.2023 - Current
Receptionist / Personal Trainer
Benefit Systems S.A. – Zdrofit
01.2023 - 09.2023
Customer Service & Sales Consultant
PZU
09.2020 - 01.2023
Certified Personal Trainer Course -
Krajowe Centrum Edukacyjne