Kader Bella
Warsaw
Summary
Dedicated, results-oriented, and passionate about delivering exceptional customer experiences, I am a seasoned professional with a proven track record in both sales and customer service roles. With a keen understanding of client needs and a commitment to exceeding expectations, I thrive in fast-paced environments where I can leverage my excellent communication skills and strategic mindset to drive revenue growth and foster long-lasting relationships. Eager to bring my expertise in customer engagement, problem-solving, and salesmanship to a dynamic team where I can contribute to both individual and organizational success.
Overview
2
2
years of professional experience
Work History
Seller Support
Algerie Telecom
12.2021 - 11.2022
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Assisted customers with product-related questions, feedback and complaints.
- Scheduled new product deliveries.
- Analyzed problems and worked with teams to develop solutions.
- Supported with creating project marketing materials to promote services.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
Internship Student
Algerie Telecom
02.2021 - 11.2021
- Evaluated existing practices and shared insights with management to aide in decision-making and help streamline processes.
- Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
- Calculated rates, prepared bills and accepted payments.
- Handled high call volumes through successful switchboard operation.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Business Management - Business Management
Warsaw Management University
Warsaw, Poland03.2026
Bachelor of Business Administration - Business Administration And Management
Badji Moukhtar University
Annaba02.2021
Skills
- Communication
- Adaptability
- Ability to Work Under Pressure
- Call center experience
- Customer Service
- Sales Presentation
- Stock management
- Microsoft Office
- Microsoft Office
Timeline
Seller Support
Algerie Telecom
12.2021 - 11.2022
Internship Student
Algerie Telecom
02.2021 - 11.2021
Bachelor of Business Management - Business Management
Warsaw Management University
Bachelor of Business Administration - Business Administration And Management
Badji Moukhtar University
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