KADRI TELLING
Gdansk,22
Summary
Strong linguistic skills and deep understanding of cultural nuances. Proven ability to deliver accurate translations and adapt to various content types. Valued team collaborator focused on achieving high-quality results and meeting deadlines. Known for reliability and adaptability in dynamic environments.
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
22
22
years of professional experience
Work History
Technical Customer Support Specialist
Navirec Sp.z.oo
09.2014 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
Customer Support Specialist
GsmValve OÜ
07.2013 - 04.2014
Customer Manager
Karia OÜ
05.2009 - 01.2010
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Maximized revenue opportunities by upselling additional products or services during client interactions when appropriate.
- Managed customer relations on ongoing basis to maximize customer retention.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Bank Customer Service Representative
SEB Leasing
09.2007 - 05.2009
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Collaborated with team members to achieve branch goals and objectives.
- Processed applications for new accounts.
- Assisted customers with banking needs and inquiries.
Office Administrative Assistant
SEB Leasing
09.2006 - 07.2007
- Documentation management, data processing and entry, organization of correspondence and information exchange.
- Communication with clients, answering phone calls and receiving guests in the office.
- Supplying with office supplies and kitchen supplies and maintaining office equipment.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Manager
Solarium Center Päike
06.2003 - 12.2003
- Suhtlemine klientidega,soovitamine,kuu aruannete tegemine
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Created reports, presentations and other materials for executive staff.
Education
Vocational - Production / manufacturing, Textile Technology
Kuressaare Ametikool
Estonia01.2002
Skills
- Windows 9x / ME / XP
- CorelDraw
- MS Excel
- MS PowerPoint
- MS Word
- Empathy and patience
- MS Outlook
- Remote support
- CRM software usage
- Data entry
- Technical troubleshooting
Languages
Estonian
Native or Bilingual
English
Professional Working
Polish
Elementary
Finnish
Elementary
Russian
Elementary
Expectations
My expectations for the company would be to provide a work environment in which I can contribute to the team and receive appreciation for my contributions. I have job stability and the ability to grow with the company. Having a job that provides a steady employment. Being able to progress in one's job or career. Having coworkers who are competent and congenial.
Timeline
Technical Customer Support Specialist
Navirec Sp.z.oo
09.2014 - Current
Customer Support Specialist
GsmValve OÜ
07.2013 - 04.2014
Customer Manager
Karia OÜ
05.2009 - 01.2010
Bank Customer Service Representative
SEB Leasing
09.2007 - 05.2009
Office Administrative Assistant
SEB Leasing
09.2006 - 07.2007
Administrative Manager
Solarium Center Päike
06.2003 - 12.2003
Vocational - Production / manufacturing, Textile Technology
Kuressaare Ametikool
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