KAFILAT OSILAGUN
Warsaw
Summary
Dynamic and adaptable professional with a Bachelor's degree in Business Administration and a High School Diploma in Natural Science. Possessing one year of experience as a travel consultant and currently excelling as an English teacher. Proven expertise in customer service, compliance, logistics, and QC (Quality Control). Ready to leverage diverse skills to excel in roles requiring meticulous attention to detail and effective communication.
Overview
5
5
years of professional experience
Work History
English Teacher
Europejskie Przedskole Niepubliczne Zaczarowana Pozytywka
09.2023 - Current
- Created a positive classroom environment that encouraged students to take risks and explore their own ideas
- Taught skills in English grammar and syntax, vocabulary, and proper word usage
- Developed and adapted curriculum to encompass English reading, writing and comprehension skills
- Prepared well-structured, diversified lessons in alignment with approved syllabus
- Evaluated student progress through assessments such as quizzes, tests, essays, presentations, and portfolios.
Tutor
Lingo
02.2023 - 11.2023
- Conducted interactive English lessons via Zoom and Skype.
- Integrated multimedia tools like Kahoot! and Quizlet.
- Provided tailored feedback, resulting in improved proficiency.
- Developed customized lesson plans for diverse learners.
- Adapted teaching methods to various learning styles.
- Recognized for high student satisfaction and retention.
Volunteer
Cruz Roja Jaen
04.2022 - 10.2023
- Provided disaster relief and emotional support to affected individuals.
- Conducted community workshops on first aid and disaster preparedness.
- Coordinated fundraising events, resulting in increased donations.
- Trained new volunteers and maintained organizational standards.
- Distributed essential supplies to vulnerable populations.
- Recognized as Red Cross Volunteer of the Year for dedication.
Intern
Centrum Legal Law Firm
07.2022 - 09.2022
- Conducted legal research using LexisNexis and Westlaw.
- Managed case files with SharePoint.
- Utilized Salesforce for client relationship management.
- Collaborated with Microsoft Teams and Slack.
- Drafted documents with Microsoft Office Suite.
- Analyzed data using Excel and Google Sheets.
- Received training in firm-specific case management software.
Customer Service Representative
MTN Group
03.2019 - 09.2020
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Education
Bachelor of Science - Business Administration And Management
Lithuanian Business University Of Applied Sciences
Lithuania 06.2023
High School Diploma -
Providence Height Secondary School
Lagos,Nigeria07.2017
Skills
- Empathy
- Problem-solving
- Communication
- Interpersonal skills
- Multitasking
- Patience
- Adaptability
Active listening
- Conflict resolution
- Attention to detail
- Time management
- Positive attitude
- Customer relationship management
- Product knowledge
- Teamwork
Tools
- CRM
- Helpdesk
- Live chat
- Social media
- Knowledge base
- VoIP
- Microsoft Office Suite
Languages
Yoruba
Native language
English
Proficient
C2
Spanish
Intermediate
B1
Lithuanian
Elementary
A2
French
Elementary
A2
Additional Information
I live in Poland and am legalised to work here. I agree to the processing of my data included in the offer for the recruitment process following the Act on the Protection of Personal Data of 29.08.1997, Journal of Laws No. 101, item 926, as amended.
Timeline
English Teacher
Europejskie Przedskole Niepubliczne Zaczarowana Pozytywka
09.2023 - Current
Tutor
Lingo
02.2023 - 11.2023
Intern
Centrum Legal Law Firm
07.2022 - 09.2022
Volunteer
Cruz Roja Jaen
04.2022 - 10.2023
Customer Service Representative
MTN Group
03.2019 - 09.2020
Bachelor of Science - Business Administration And Management
Lithuanian Business University Of Applied Sciences
High School Diploma -
Providence Height Secondary School
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