KAGERUKA Shima MUKASA Prince

• Prepared stakeholder updates and communicated business findings for faster alignment.
• Partnered with teams to map business needs and test potential solutions.
• Handled customer complaints calmly, using clear communication and practical problem-solving.
• Met service-time and quality targets through consistent, attentive service delivery.
• Greeted customers and asked questions to understand needs and deliver service.
• Investigated issues, analysed information, and provided solutions for resolved problems.
• Coordinated with team members to achieve shared target outcomes.

* Supported financial analysis and reporting activities.
* Analyzed financial and business data to identify trends and variances.
* Assisted with preparing and reviewing financial reports.
* Supported data accuracy, reconciliation and quality-control activities.
* Collaborated with teams and stakeholders to resolve financial-data issues.

• Prepared detailed monthly financial reports for management, highlighting key performance indicators and variances.
• Analysed financial data to identify trends, forecast future results, and recommend investment strategies.
• Tracked and reported on financial performance against budget, identifying discrepancies and recommending corrective actions.

* Supported daily financial and administrative operations
* Supported the organization and review of financial information
* Assisted with customer/member financial services
* Gained practical experience in financial operations

• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Maximised customer satisfaction by resolving service issues promptly.
• Handled high-volume telephone calls to address and resolve customer queries.
• Listened to individual complaints with open mind and asked detailed questions to understand issues.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Monitored email to promptly collect and respond to complaints.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
• Followed scripts and processes to uphold brand standards.