Kaleb Meta
Lodz
Summary
I’m skilled at helping customers solve problems and get the most out of the products they use. At Conduent , I guided customers through complex automotive features, making sure they understood how everything worked and felt confident in their decisions. By using tools like Salesforce and working closely with my team, I improved how we supported customers, making things more efficient and easier for everyone. This also helped boost product usage and exceed revenue goals.
I have a strong understanding of products and enjoy explaining features in a simple way that works for different types of customers. I’m great at solving problems, giving helpful recommendations, and ensuring every customer feels supported. I’m also reliable, adaptable, and always looking for ways to improve the experience for customers and my team.
Overview
2
2
years of professional experience
Work History
B2B Sales Representative and Product Specialist
Conduent Polska
06.2022 - 03.2023
- As a Product expert helped customers understand and navigate the pre-order and purchase process in the automotive sector, making complex product features easy to understand.
- Worked closely with teams across sales, marketing, and operations to solve customer problems and improve workflows.
- Developed easy-to-use guides and resources that improved the customer experience and encouraged product adoption.
- Identified and fixed areas where customer interactions could be smoother, leading to better experiences and efficiency.
- Acted as a product expert, guiding customers through the pre-order and purchase processes in the automotive sector.
- Designed and delivered tailored enablement resources, improving the customer journey and product adoption.
Customer service representative
Capita
11.2022 - 05.2023
- Trained customers on product features and workflows, enhancing their overall experience and satisfaction.
- Partnered with internal teams to enhance utility-related solutions, leveraging customer feedback to refine offerings.
- Contributed to process documentation, enabling smoother onboarding for both customers and internal stakeholders.
Customer Service Professional
Sitel Polska
08.2021 - 03.2022
- Provided technical support and resolved customer issues efficiently while maintaining high satisfaction rates.
- Developed a deep understanding of company products to deliver precise and impactful solutions.
- Created knowledge base articles and documentation to streamline customer support processes.
Education
Computer science
University of Lodz
Lodz06-2025
Skills
- Problem resolution
- Relationship building
- Sales and marketing and client management
- Product enablement
- Talkdesk
- Amazon Connect
- Civilizing products
- Cross-functional collaboration
- Salesforce
- HubSpot
LANGUAGES
English - Native speaker
Polish - A2
Timeline
Customer service representative
Capita
11.2022 - 05.2023
B2B Sales Representative and Product Specialist
Conduent Polska
06.2022 - 03.2023
Customer Service Professional
Sitel Polska
08.2021 - 03.2022
Computer science
University of Lodz
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