Kalina Podlaska

• Complied with company policies and procedures
• Increased efficiency and team productivity by promoting operational best practices.
• Encouraging positive and effective work environment among all employees.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained new personnel regarding company operations, policies and services.
• Created work schedules

My current job has helped me gain additional experience in customer service and develop a sense of organization and time management.

• Managed multiple tasks and met time-sensitive deadlines.
• Aggregated and prepared documentation and reports, distribution and filing.
• Checked-in visitors and giving them positive first impression.
• Corresponded with clients through email.

At the airport I had a chance to improve my english and communication skills, as the vast majority of our clients were foreigners.

• Provided primary customer support to internal and external customers.
• Responded to customer requests for services and company information.
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Trained new employees and answered task-related inquiries to help with job role adjustment.
• Created work schedules

My first job that I took while I was still in High School, I haven't taken any job break ever since.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Explained and taught regulations and rules to players.
• Planned parties according to customer specifications.