Kalkaman Raiymgul
Aktobe
Summary
Accomplished Front Office Manager with a proven track record at Ibis Hotel Aktobe, enhancing customer satisfaction and streamlining operations. Skilled in customer relationship management and effective multitasking, I excel in hospitality services, driving significant improvements in guest relations and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Manager
Ibis Hotel Aktobe
01.2025 - Current
Assistant Front Office Manager
Ibis Hotel Aktobe
06.2024 - 12.2024
Front Office Supervisor
Ibis Hotel Aktobe
09.2022 - 06.2024
Reseption
Ibis Hotel Aktobe
05.2022 - 09.2022
Guest Relations
Voxx Marmaris Beach Resort Hotel
05.2019 - 10.2019
Education
Master of Science -
Al-Farabi Kazakh National University
Kazakhstan 06-2022
Bachelor of Science -
University Of International Business
Kazakhstan06-2020
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Operations management
- Team management
- Hospitality services
- Administrative skills
- Documentation and control
- Reservations assistance
- Guest relations
- Sales and marketing
- Customer relationship management
- Computer skills
Certification
I completed a two-week training course in Tourism at Ankara Bilim University in Turkey
Languages
Russian
Proficient
C2
English
Intermediate
B1
Kazakh
Proficient
C2
Turkish
Elementary
A2
Work Preference
Work Type
Full TimeTimeline
Front Office Manager
Ibis Hotel Aktobe
01.2025 - Current
Assistant Front Office Manager
Ibis Hotel Aktobe
06.2024 - 12.2024
Front Office Supervisor
Ibis Hotel Aktobe
09.2022 - 06.2024
Reseption
Ibis Hotel Aktobe
05.2022 - 09.2022
Guest Relations
Voxx Marmaris Beach Resort Hotel
05.2019 - 10.2019
Master of Science -
Al-Farabi Kazakh National University
Bachelor of Science -
University Of International Business
Similar Profiles
Meli Germine FloreMeli Germine Flore
Waitress at Ibis seef Hotel / Ibis Styles HotelWaitress at Ibis seef Hotel / Ibis Styles Hotel
Germine Flore MeliGermine Flore Meli
Waitress at Ibis seef Hotel / Ibis Styles HotelWaitress at Ibis seef Hotel / Ibis Styles Hotel
Azeddine AriouatAzeddine Ariouat
Night Manager and Front Desk Receptionist at Holiday INN Milan / Best Western Hotel Berlino / Hotel Roxy / Ibis Styles Milan / Hotel Eden TurinNight Manager and Front Desk Receptionist at Holiday INN Milan / Best Western Hotel Berlino / Hotel Roxy / Ibis Styles Milan / Hotel Eden Turin