Kamil Baczyński
Piaseczno
Summary
Client success expert with extensive experience in driving customer satisfaction, retention and business growth. Proven track record of maintaining strong client relationships, actively prospecting for new clients and identifying opportunities to expand business partnerships. Skilled at resolving issues quickly, ensuring client needs are met and implementing strategic solutions to drive success. Skilled in business development, client communication, problem solving and project management, with a strong focus on team collaboration and delivering measurable results through adaptability and innovative thinking.
Overview
13
13
years of professional experience
Work History
Client Success Manager for DACH Region
Rhapsody
01.2023 - Current
- Built long-term relationships and developed partnerships with existing customers
- Recommended additional products or services for up-selling and cross-selling
- Increased the number of prospects in the DACH region through proactive outreach
- Acquired customers via telephone, email, and social media channels like LinkedIn
- Conducted market analysis and developed sales strategies
- Prepared customer proposals and participated in negotiating terms
- Reported on progress and results
- Supported customers from initial contact through onboarding and first joint projects
Key Account Manager
Rhapsody
12.2017 - 12.2022
- Managed a client facing team of10 project managers and led recruitment projects
- Oversaw content production, creative, and digital projects from planning to delivery
- Collaborated with international corporate stakeholders
- Acted as the main point of contact for clients, managing expectations and providing updates
- Worked closely with designers, developers, and team members for smooth workflow and resource allocation
- Developed project plans, including timelines, milestones, and budgets
- Identified and managed project risks and roadblocks, ensuring timely solutions
- Expanded the scope of services for key clients by onboarding new services
- Supported sales activities in DACH markets through meetings, presentations, and new solutions
- Improved customer onboarding processes and service policies
Key Account Manager
LSC Communications
07.2017 - 11.2017
- Built and managed a team of up to8 project managers
- Designed innovative multilingual content production processes with experts and specialist departments
- Managed the end-to-end production process, including planning, translation, localization, approval, pre-press, printing, and invoicing
- Expanded service scope for a key client by onboarding new services
- Developed staff and systems for effective client service adoption
Project Manager
RR Donnelley
12.2011 - 06.2017
- Coordinated projects commissioned by international clients
- Scheduled and monitored projects to ensure quality standards were met
- Maintained regular communication with clients to provide progress updates
- Solved problems effectively and met agreed deadlines
- Operated internal systems to support project management
- Assisted in estimating, negotiating, and controlling project costs
- Jul2016 - Dec2016 (6 mos) On-Site Account Manager
- Seconded to the headquarters of a publishing client in Germany
- Established production processes to enable Polish production teams to handle projects
- Prepared production documentation and coordinated client projects for Warsaw teams
- Maintained constant contact with both the client and operational teams
- Participated in daily handover meetings with clients, prepared briefings, and reported progress
- Managed scheduling and internal as well as client systems
Education
Doctor of Philosophy, Ph.D. - German Studies
University of Warsaw
01.2013
Bachelor of Arts – BA - German Language Teacher Training
University of Warsaw
06.2006
Master of Arts – MA - International Relations
University of Warsaw
06.2006
Bachelor of Arts – BA - undefined
University of Warsaw
06.2003
Skills
- Project Management
- Client Relationship Management
- Business Development & Sales Strategy
- Team Leadership & Development
- Process Optimization
- Onboarding & Customer Service
- Foreign Languages
Languages
English (Professional Proficiency)
Upper intermediate
B2
German (Full Professional Proficiency)
Advanced
C1
Polish (Native)
Proficient
C2
Hobbies
- Books and podcasts on personal growth and healthy living
- Yoga
- Long walks with the dog
- Gardening
- Politics and history
Drivers Licence
Category C driving licence
Timeline
Client Success Manager for DACH Region
Rhapsody
01.2023 - Current
Key Account Manager
Rhapsody
12.2017 - 12.2022
Key Account Manager
LSC Communications
07.2017 - 11.2017
Project Manager
RR Donnelley
12.2011 - 06.2017
Bachelor of Arts – BA - German Language Teacher Training
University of Warsaw
Master of Arts – MA - International Relations
University of Warsaw
Bachelor of Arts – BA - undefined
University of Warsaw
Doctor of Philosophy, Ph.D. - German Studies
University of Warsaw
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