Kamil Degórski

• Partner Servicing and Onboarding Manager

January 2022 - May 2024

- Successfully manage a team of 10 Onboarding Specialists and Analysts.

- Spearheaded the Onboarding process for retail agents across the EU, US, and Canada.

- Oversee the user creation process for both new and existing partners.

- Conduct comprehensive POS training for new agents, covering system functionalities and product knowledge.

- Lead initiatives to drive cost savings through the implementation of automation and process enhancements within the onboarding procedures.

- Optimize team training strategies and foster staff development initiatives.

• Business Analyst IV

September 2020 - December 2021

- Produced insightful reports for the Head of Servicing.

- Developed streamlined Onboarding processes tailored for the US and Canadian markets.

- Conducted root cause analyses to identify operational inefficiencies and formulate effective business improvement strategies.

- Provided clear, actionable recommendations to enhance overall business operations.

• Supervisor Partner Servicing

March 2019 – August 2020

- Managed a dedicated team of 12 Servicing Specialists and Analysts.

- Monitored team performance and ensured adherence to quality benchmarks.

- Provided exemplary customer service to key business partners in the US and Canada.

• Servicing Analyst

September 2016 – February 2019

- Supported US and Canadian partners with contractual modifications, transaction monitoring, and settlement report verification.

- Implemented robust quality monitoring processes within the Servicing team.

• Servicing Specialist

February 2015 – August 2016

- Addressed customer complaints promptly and effectively, ensuring high levels of customer satisfaction.

• Team Leader AML

- Managed a team of 15 AML Analysts, identifying and addressing training needs.

- Collaborated with external partners on AML-related issues.

• Team Leader

- Led a team of 5 B2C Financial Advisors, ensuring adherence to procedures and achievement of KPI targets.

• Area Sales Coordinator

- Supported over 50 bank branches and external sales agencies, providing training and coaching.

- Responsibility for sales result of bankassurance products.

• Training Department Manage r

February 2011 – January 2012

- Led a team of three Regional Trainers, overseeing training processes and procedures.

- Developed and implemented a comprehensive onboarding process covering sales techniques, compliance, and product knowledge.

- Conducted workshops for Sales Managers on various topics including Change Management and Team Management.

• Training Coordinator

December 2009 – January 2011

- Managed daily operations of the Training Team, ensuring efficient workflow and quality assurance.

- Conducted Onboarding training and Sales Techniques workshops.

• Training Specialist

February 2006 – November 2009

- Facilitated Onboarding training and Sales Techniques workshops for Salesforce.

• Financial Advisor

June 2005 – January 2006

- Expanded customer base by acquiring new clients and delivering tailored financial solutions.

- Demonstrated strong listening skills to understand customer needs and address concerns effectively.

• Marketing Communication Trainee

- Managed partnerships with external agencies and supported BTL projects.

- Assisted in editing VIP magazines.